Wednesday, 10 July 2013

Support Engineer

Support Engineer

Job Description

BFS Support Engineer POPS (Job Number: 00007744091)
Description

Context 
Join a fast-growing IT services and consulting company of 150,000 associates, with a highly flexible business model and international clients who are leaders in their own industry.
Cognizant delivers strong value-added services, with a high level of commitment; owing to our global sourcing and 'Future of Work' approach, Cognizant can innovate and optimize the IT budget of clients.
To meet the strong growth of our business in France and to participate in a major application project for one of our banking clients, Cognizant is hiring a JAVA-J2EE Coordinator Engineer.

Responsibilities
Directly "on site" at the client location, you will work with a team of functional and technical experts, on a very large application maintenance project in an international environment.
Under the superivision of the Application Service Manager, you will handle level 3 support and application enhancements. You will maintain relationship with all the users involved. You may also be required to manage a part of the customer relationship.
In this context, you are responsible for:
-          Incident resolution: handle both common errors and new problems;
-          Problem-solving: identify problems, investigate the causes, identify potential sustainable solutions and create change requests;
-          Implement developments and create estimations with the team to justify them to the client;
-          Draft technical documents, that are the basis of our solution proposals, and manage the knowledge base, for ticket handling and resolution;
-           Participate in UAT phases,
-           Implement functional testing.

For this, you will work closely with both the client and Cognizant teams, onsite and offshore, for incident resolution.
  
Skills & Experience

You have at least 2 years of experience in a development or application support team.
You have excellent knowledge of the SQL language and the databases, as well as JAVA/J2EE programming languages. You are also familiar with the ticket management systems.

You are service-minded and have excellent communication and listening skills. Customer relationship is fundamental for you. In addition, you are fluent in English (technical / plain). Your technical and soft skills will make a difference.
Work experience in an international or offshore environment is an added advantage.
Qualifications

Education:
Higher education in computer science (Engineering schools or technical universities)

Our Company profile:
Cognizant (NASDAQ: CTSH) is one of the fastest-growing providers of information technology, consulting, and business process outsourcing (BPO) services in the market. Infused by a distinct culture of customer satisfaction, Cognizant's single-minded passion is to dedicate our global technology and innovation know-how, our industry and business process expertise, and our worldwide resources working together with clients to make their business stronger.
Headquartered in Teaneck, New Jersey (USA), and currently with over 162,700 employees, and more than 50 delivery centers worldwide, Cognizant is a member of NASDAQ-100 and S&P 500. Cognizant is also a member of the Forbes Global 2000 and the Fortune 1000, and is ranked among the top-performing and fastest growing companies in the world.