Monday, 8 October 2012

Resume for Accountant

Resume for Accountant / Bio-data for fresher Accountant, Accounting supervisor.

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 Download Resume in Document format on Google Documents

Tuesday, 11 September 2012

Trainee Computer Operator

Trainee Computer Operator - Harrogate/North Yorkshire

Salary:From £20,000 to £22,000 per annum Excellent Package + Shift Allowance
Date posted:07/09/2012 15:36Job 
Company:SPS Resourcing
Job ID:54523856
Trainee Computer Operator required for prestigious financial organisation in Harrogate/North Yorkshire. 

The main purpose of the role is to carry out the day-to-day operation of the companys Electronic Switching, Gateway and Transaction Service ensuring the highest levels of service availability and integrity.You will be operating the Company's mainframe computer hardware, application software, system software and associated peripherals, ensuring all activities are performed in accordance with company agreed standards. 


•Provide first line problem solving for issues associated with a wide range of mainframe computer facilities, communications network equipment and management diagnostic tools.
•Maintaining full knowledge of, and working within, Company processing schedules, quality standards and service level agreements.
•Ensuring all service interruptions are recorded in accordance with defined procedures and progressed to the point of service restoration as speedily as possible. 

This is a trainee role so experience isnt necessary but experience in a helpdesk/service/customer service role would be advantageous. You will a proven team player, able to work effectively and closely with others. Also be able to work weekends and nights on a shift rota that covers a 24x7x365 operation. With a proven ability to learn and follow processes but also able to identify and suggest improvements to work processes. You will have good problem solving skills and be able to deal with urgent issues in a calm but timely manner. 

This is an excellent opportunity to join a UK market leader who invests heavily in their staff with excellent training and offer great career progression. For full job description please contact Stephen Savva at SPS Resourcing or email CV to apply. 

Computer Operator

Date : 21 September, 2012

Job Title:   Computer Operator
Pay Grade:   3
Pay Band Min / Max:    -
Position Number:   045858

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.

The Center on Aging has an opportunity available for a Computer Operator. The individual will provide programming assistance in the development of applications for laboratory and field studies. Involve in different aspects of the development and implementation of web-based and mobile technologies related to Center projects. Assist in development and implementation of data collection and management applications, providing critical assistance to the data management infrastructure for Center projects.

Assist in programming tasks for Center on Aging studies. Assist with data acquisition and control activities, including the development of electronic forms, data management applications, and data reporting applications. Configure desktop and server software and applications as required.

High School Diploma or equivalent with one year experience in programming and application development is required. Some college in computer science or a related discipline is preferred. Experience with web programming (html, php, SQL, javascript etc.) is required. Experience with configuring and maintaining IIS is also required.

Applicant must also have experience programming in java and Microsoft Visual Studio. Experience with Microsoft Office applications (Word, Excel, Access etc.) is required. Any appropriate combination of education, certifications, and/or relevant experience will be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Thursday, 23 August 2012

Corporate Accountant

Corporate Accountant
Band: 8a
37.5 (hrs/week)
£38,851 - £46,621 p.a.

We are seeking a senior accountant with excellent knowledge and experience of Service Line Reporting. You will also lead the production and submission of Trust reference costs and be the lead business partner for corporate budgets. You will coordinate the management of the central finance reporting team and deputise for the Head of Business Support as required.
You will have a minimum of 2 years experience of working at a senior level within a finance department and have highly developed specialist/expert knowledge of financial and accounting procedures and NHS finance policies.

For an informal discussion, please contact Eleanor Lewis, Recruitment Team Leader on 01908 243482 or email

Closing Date: 5.00pm Monday 3rd September 2012
Interviews will take place w/c 10th September 2012

Applications by CV alone will not be accepted.

We reserve the right to close posts early if we receive a sufficient volume of applications. Unfortunately only short listed applicants will be contacted. Candidates with a disability that meet the minimum criteria will be guaranteed an interview. Criminal Records Bureau Checks may be required for new employees.

We are committed to equal opportunities and welcome applications from all sections of the community.

Milton Keynes is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.”

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Company Description Orthman Manufacturing is an innovative leader in the manufacture of high quality, heavy duty agricultural equipment, conveying  systems and industrial machine tools for customers around the  world. With headquarters strategically located in the heart of  Nebraska, the Orthman family of companies is strong and growing.  Its durable strength offers employees great pay and benefits, stability and future security, visibility and career development opportunities.
Job Description General accounting responsibilities for the Orthman family of companies, with significant growth opportunity and visibility.


Provide lead accounting and bookkeeping services for Orthman Energy, Orthman Farms and the Orthman Investments new building project.

Support the Orthman Manufacturing, Inc., corporate team by performing general accounting services related to:

  • Month-end closings and reporting
  • Payroll, use and other tax filings
  • General ledger maintenance
  • Credit and collections
  • Cash application
  • Commissions
  • Fixed assets
  • Logistics company as needed
  • Other duties which are in the scope of the position.

  • BA Accounting or related field.
  • CPA and 5 years manufacturing experience preferred.
  • Working knowledge of Microsoft Office products.
  • Proficiency with equipment found in an office environment.
  • Ability to read, write and communicate clearly in English.


  • Respect the confidentiality of company information.
  • Demonstrate good judgment in solving problems.
  • Maintain cooperative working relationships.
  • Well groomed professional appearance.
  • Follow safe work practices.
  • A

Sunday, 5 August 2012

Systems Analyst

Systems Analyst
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
Position Functions or Responsibilities:

A group company within NTT DATA currently seeks a Systems Analyst who will perform manual and automation software testing using mercury tools and Oracle; prepare estimation, system and user acceptance plans; execute and maintain test scripts and cases; prepare test reports and perform analysis of defects. Must have Bachelor’s or equivalent in Computer Sscience, Engineering, Math or related. Must have 2 yrs experience in job offered. Must be willing to be assigned to unanticipated client sites throughout the U.S. Currently assigned to client site in Greenville, SC. Send resume to Sundar Viswanathan, NTT DATA Inc., 100 City Square, Boston, MA 02129.  Reference code 1895.

Basic Qualifications:
Experience: Must have 2 yrs experience in job offered.
Certification: Not mandatory.
Education: Must have Bachelor’s or equivalent in Computer Sscience, Engineering, Math or related.
This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities.  We offer a full comprehensive benefits package that starts from your first day of employment.
NTT DATA is your Innovation Partner anywhere around the world.  With business operations in more than 35 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.
Apply for Systems Analyst

Senior Accountant

Senior Accountant
Work Location: United States
Req #: 111123
# of openings: 1

The Senior Accountant will prepare and post journal entries, assist in the monthly close process for all international subsidiaries, including consolidations, analyzing and reviewing their financial information and reconciling intercompany activity. This position will also assist in the preparation of reconciliations and of the PBCs for our external accounting firm on a quarterly and annual basis. The Senior Accountant should have a strong technical background to assist with identification, research and implementation of significant accounting and reporting issues.

Key Responsibilities:
• Preparation and review of journal entries and reconciliations.
• Coordinate and review international subsidiaries’ financial statements and reporting packages on a monthly basis.
• Record journal entries for the inter company and other related transaction.
• Preparation of consolidation and CTA Roll forward.
• Assist with quarterly review and annual audit process, including preparation of PBCs.
• Assist in ensuring compliance with GAAP and Sarbanes Oxley policies.

• Bachelor's degree in accounting or finance (equivalent).
• 6+ years of professional accounting experience.
• Experience supervising 5+ employees.
• Strong knowledge of GAAP.
• Experience with identification, research, and implementation of new GAAP pronouncements
• Proficiency in Microsoft Excel and Word.
• Strong communication skills.
• Experience using Oracle preferred.
• Experience working in a manufacturing environment preferred.
• Ability to lift 25lbs with or without accommodations.


Thursday, 19 July 2012

Computer Operator wanted

Date: 20 July 2012

Computer Operator

Ref 0320
Location Nairn
Department IOS

Role Overview:
Role Requirements:
To work within a secure Data Centre providing services to clients utilising a variety of technologies including MVS, Fujitsu, HP, Tandem and other environments.
SC security clearance will be obtained if not already cleared.

Working Pattern:
Full time / permanent / 12 hour shifts / 24x7x365

Key Responsibilities:
• Monitoring Tandem, Fujitsu, IBM Mainframe, UNIX, Wintel systems as per schedules and task lists
• Addressing job failures using recovery documentation and by invoking callout to both internal and client support teams in consultation with the Shift Leader
• Run client workloads to schedule, completing checklists to confirm progress
• Incident management of high priority calls
• Reacting to alerts raised by Unicenter
• Ensuring deadlines for SLAs are met
• Utilisation of the internal change and problem management systems
• Fully understand all Operational documentation
• Act as liaison point for all clients Out of Hours
• Complete and distribute status reports for workloads assigned
• Input and monitor client batch schedules including on-line processes and/or automation tools
• Under guidance Load or IPL on-line services as requested by schedules or support teams
• Take appropriate actions when error conditions, overruns, hardware failures or unforeseen events occur including calling out the appropriate support or maintenance staff
• Record all error conditions, overruns, unforeseen events and third party contacts in the appropriate Problem Management system
• Liaise with the relevant Data Centre Media teams regarding loading / unloading of media according to console prompts or scheduled requirements in a timely manner
• At the end of each shift, conduct a handover to the incoming shift. Ensure that the current status of the schedule and any ongoing problems are clearly understood
• Out of office hours, Service Desk calls from customers may be routed to the team. Ensure that these are handled professionally, both in the manner in which the call is answered and in the recording in the Problem Management System
• Suggest improvements to systems, procedures and processes: in the first instance this should be to the Shift Leader, it should then be followed up by means of Procedure amendment forms.

Technologies Used:
• Tandem
• Fujitsu
• IBM Mainframe
• Wintel

Person Specification:
• Delivery of Services to SLA targets
• Accurate recording of progress through schedules
• Timely and accurate Problem Management System recording
• Basic knowledge of the operating systems
• Familiarity with problem and change control systems
• N/A

Personal Qualities:
• Strong communication skills
• Flexibility
• Adaptability
• Initiative
• An ability to work as part of a team
• Attention to detail
• Ability to work to deadlines

N.B -Infrastructure T's & C's will apply upon successful appointment to this role. 
Apply for Compute Operator jobs in UK

Computer Operator senior

20 July 2012

Computer Operator Senior

Req ID 240459BR
Industry Job Title: Computer Operator Sr
Standard Job Code/Title N5002: Computer Operator Sr
Required skills High School graduate (with follow-on technical training and/or experience preferred) with demonstrated proficiency in the use of Personal Computers and Microsoft Office applications. Applicant must possess sufficient technical skills to routinely assist with technical and procedural responsibilites in a computer environment tasked with providing a complete spectrum of computer services to both local and remote customers. Experience working with databases and recording tasks in on-line notebooks. Must be willin to work all shifts in a rotating shift environment (including overtime when required) to support the operation of a 24x7 work-center (weekends and holidays included). Successful candidate Successful candidate must have a FULL SECRET CLEARANCE in order to meet eligibility requirements for access to classified information / duties.
Desired skills
Technical school fraduate as a computer operator with SUN Solaris and HP UNIX experience including utilizing FPT and system backup utilities. One(1) year experience in a technical environment to include system startups/shutdowns, performing back-up operations and software installations. Knowledge of and experience with LM Moorestown Help Desk operations considered a plus.
Specific Job Description
Specific candidate will serve as a member of the Naval ystems Computer Center/Computer Programs Test Site (NSCC/CPTS) Program Generation Center (PGC) team at the LM/MS2 Moorestown, NJ facility working in a rotating shift 24x7 environment. Tasks and daily responsibilites will center on the transfer of system and user files (manually and electronically) using various types of physical media and programs (e.g. File Transfer Protocol (FTP), Tape Archive (TAR) across the classified and unclassified VAX and UNIX based networks. Candidate will perform customer and system file archival backups and report problems to system engineers and PGC management for resolution. He/She will also perform initialization of remote and local classified communications networks; monitor the NSCC classified network to ensure connectivity and provide paging notification to management and system engineers; electronically transfer program build and load files utilizing the Aegis Wide Area Network to remote sites in accordance with Configuration Management processes; process user (customer) requests in a timely manner; and provide Help Desk and Customer Service support for internal and external customers during all shifts, including weekends and holidays. Additionally, successful candidate will monitor the Remedy Action Request System (AR) database for electronically submitted user service requests and process as required; develop a thorough understanding of all processes and procedures associated with the PGC Operations center as well as create, edit and maintain new procedures as required; support the Foreign Military Sales (FMS) program requirement's via the Electronic Data Transfer (EDT) server by transmitting and receiving files via FTP. Successful candidate must be a detail oriented individual with good interpersonal and communication skills and possess the ability to work in a team environment. Must be willing to work all shifts (including overtime) on a rotating basis to support a 24x7 operation (including weekends and holidays). Successful candidate must have a FULL SECRET CLEARANCE in order to meet eligibility requirements for access to classified information / duties.
Standard Job Description
Monitors and operates electronic digital computers to process business, scientific, engineering, or other data according to operating instructions. Normally required to set control switches; ensure that correct peripheral equipment is utilized and move switches to clear system and operate the equipment; selects and loads input and output units with materials such as tapes and printout forms. Observes equipment and control panels for operator messages or error indicators. Sets up and runs diagnostic test and reacts appropriately to the messages and reports errors or machine malfunctions as required. May perform clerical work incidental to machine operations such as labeling tape containers, maintaining production records, replenishing specified stock items, and distributing output materials. Normally required to operate peripheral equipment to perform such operations as tape-to-printer. Takes corrective action according to supervisor's instructions. May include working with multiple systems.
Security Clearance Secret
Typical Minimums
High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and 1 Year of experience.
LMCareers Business Unit ESS0998 GLOBAL TRNG LOGISTICS (S8200)
Business Area  :Electronic Systems
Program  : MS2 Labor (Non-Fac)
Department  : 3791024:Business Ops (OS)
Job Class  :Product Support
Job Category : Hourly/Non-Exempt
City :Moorestown
State : New Jersey
Virtual No :Relocation
Available  :No
Work Schedule  :STANDARD-Mon-Fri/8 hours a day
Req Type  :Full-Time
Direct/Indirect :Direct
Shift :First
Apply for Computer Operator Sr

Wednesday, 18 July 2012

SAP CS Support Analyst

18 July 2012

SAP CS Support Analyst

SAP CS Support Analyst, End User, Maryland, Columbia, USA. My client a global end user organisation are looking for a SAP CS Support Analyst to join their organisation, ideally they are looking for candidates to have a minimum of 2+ years SAP CS Support experience.

Candidates should have the following skill set:
Supervision, administration and support of SAP Modules Customer Service and Material Management. Analysis of business processes in close co-ordination and contact with operating departments and central SAP IT in Germany. 1st and 2nd level support activities for users in the US and Canada. Identification on appropriate method of resolution and design of concepts. Collaboration on projects, including roll-out, support and training of SAP key users and users. Close contact and development co-ordination with SAP template owners. Optimization by execution of adjustments scoping maintenance activities and change requests

*Minimum 3 years of experience in a Sales and Service organization
*Good Understanding of service process
*Very good experience in customer and user orientation
*Good project management and training skills
*Experience in Material and Master data Management
*Understanding of gap analysis and functional specifications preparation
*Basic understanding of integration with other departments
*Solid experience with an ERP system in the Service environment
*Effective communication skills in English (verbal and written)
*Candidate must be prepared to travel


SAP CS Support Analyst

SAP CS Support Analyst, End User, Maryland, Columbia, USA. My client a global end user organisation are looking for a SAP CS Support Analyst to join their organisation, ideally they are looking for candidates to have a minimum of 2+ years SAP CS Support experience.

Sales Assistant

18 july 2012 Apply for Sales Assitant Jobs

sales Assitant Jobs in USA

Location : Millennium - Dallas, Dallas TX US 75219
Job Type : Full Time Career Level : Entry Level Education : Bachelor's Degree Category : Sales/Business Development Job Description :
Assisting  Account Executives with support duties for handling high volume of television or radio airtime sales of represented stations to advertising agencies.

·                      Maintains sales agreements between the advertising agencies and television/radio stations. This includes: receiving orders, transmitting to stations, confirming and generating contacts, and resolving discrepancies.
·                      Handles all airtime scheduling problems (revisions, cancellations, preemptions makegoods, etc.).
·                      Services and assists clients (advertising agencies, media buyers and station managers) when needed. Heavy phone contact with them on a daily basis.
·                      Assists Account Executive with preparing presentations; use of rating and research information.
·                      Perform other responsibilities as directed by supervisor or manager.

Job Requirements :
·                      Must be an excellent communicator
·                      Ability to handle many tasks at once and to prioritize workload.
·                      Must be detail oriented with strong organizational skills.
·                      Ability to troubleshoot and resolve discrepancies.
·                      Being a team player is important to be successful in this position.
·                      Must be computer literate (Microsoft Suite) and have willingness to learn new industry related programs.

Thursday, 14 June 2012


Accountant - 03833

The role of the Accountant - Central Accounting is to provide support to the Accounting Manager in delivering effective Financial Reporting and Control
Responsible for completion and delivery of various monthly/annual financial accounting tasks

As the Accountant your main responsibilities will involve:

Maintaining and controlling Fixed Assets,
Payroll Reporting
Intercompany processes
Balance Sheet Reconciliations
Month End close processes
Other ad hoc projects as required by the Central Accounting Manager
Support the Central Accounting Manager in delivering effective Financial Reporting and Controls by:
Completing activities described above within the financial reporting process to time and without material errors and working to resolve internal and external audit issues
Preparing aged reconciliations for non-fiduciary balance sheet accounts
Understanding and consistently applying revenue and expense recognition policies
Understand and comply with regulatory requirements
Work effectively with internal and external auditors and meet their requirements
Help Aon effectively manage costs by meeting goals of cost reduction
Understand and follow the Aon Leadership Model and take ownership of personal development
Work effectively with FP&A and ensure personal activities address their requirements
Maintain personal and professional development
Keep up to date with US GAAP reporting standards

As the Accountant your skills and qualifications will ideally include:

Part qualified Accountant
Accountant experienced in financial control activities
Insurance/insurance broking industry preferred
Current knowledge of US GAAP accounting
Use of Cognos/Peoplesoft reporting and accounting systems preferred but not essential.


Competitive salary + 25 days holiday, pension & benefits package

About Aon

Aon PLC is the leading global provider of risk management services, insurance and reinsurance brokerage, human capital and management consulting. Through its 62,000 colleagues worldwide, Aon readily delivers distinctive client value via innovative and effective risk management and workforce productivity solutions. Our industry-leading global resources, technical expertise and industry knowledge are delivered locally in the UK through 6000 staff in more than 25 offices.
Job: Accountant
Primary Location: Aon UK SE-London
Schedule: Full-time
Unposting Date: 26-Jun-2012

Apply online for this post

Assistant Financial Accountant

Assistant Financial Accountant

Reference Number CSL0446
Region UK - South (South East, South West & London)
Location Staines
Business Centrica Storage Limited 
Specialism Accounting, Finance, Credit, Risk & Compliance 


Assistant Financial Accountant - Overview

The purpose of the role is to provide support to the Financial Accounting Manager in accounting for financial transactions related to the day to day business of Centrica Storage and ensuring internal and external reporting requirements are met.

The role provides significant benefits that come with working for a large corporate. But Centrica Storage also has a small business feel where they will see firsthand many of the activities of a finance function and will have continuous interactions with the commercial, IS and HR teams.
Base salary : £27,000 + Bonus + Benefits
Location : Staines ( TW18 3BY)

Assistant Financial Accountant - The Role

Financial Accounting & Reporting

Assisting the Financial Accounting Manager with accounting for the financial transactions related to the day to day business of Centrica Storage, including posting of bank transactions, sales and purchases invoices.
Perform month end close processes; including journal preparation, account reconciliation and uploading month end report to the Group SAP system for consolidation and external reporting.
Help in the preparation of the month-end, half-year and year-end reporting packs
Prepare supplementary reporting schedules for half year and year end reporting disclosures as required by Group Finance
Assist in the preparation of the Statutory Accounts for 4 entities
Provide evidence to the auditors to support balances reported in the Consolidated & Statutory accounts
Back Office

Running billing calculations and invoices on a monthly basis
Reconciling gas sales and purchase invoices to the trading system
Making trade amendments and confirming payments/receipts with trade counterparties
Agree gas netting with counterparty and ensure payments are set-up and authorised promptly.
Set-up weekly BACS and Business Master payments
Preparation of weekly cash-flow forecasts
Tracking cash flow and chasing outstanding receivables.
Other Support

There is also opportunity to be involved in special projects on an ad-hoc basis; such as systems and process improvements, budget preparation and analysis of new storage projects

Assistant Financial Accountant - The Person

Knowledge skills and experience
Pro-active approach to work and Excellent attention to detail
Strong organisation skills and work on own initiative
Good understanding of basic double entry bookkeeping
Ability to communicate with finance and non-finance staff
Ability to work under pressure and to tight month end deadlines
Advanced Excel skills
Good system skills (knowledge of SAP/Sun) beneficial but not essential
Financial accounting and reporting experience which should have been gained on a hands-on role.
Analytical and numerical skills with an understanding of company financial information and accounts

Assistant Financial Accountant -The Company

Centrica Storage Limited is a wholly-owned subsidiary of Centrica plc. We operate the Rough gas storage facility in the southern North Sea, the Langeled gas receiving terminal and the Easington onshore gas processing terminal in East Yorkshire. We store gas in the Rough field on behalf of a large number of customers, including utilities, gas traders and gas producers. Centrica Storage's commercial team is separated from those parts of Centrica that deal in gas supply, gas shipping, trading and storage procurement

PLEASE APPLY ONLINE by hitting the ‘Apply’ button. Please upload your cover letter and CV as one document. This role will close on Monday July 9th, 2012.

Applications will ONLY be accepted via the 'Apply' button,

To request an update on this role, or if you have any problems uploading your CV please email  typing 'Update Required: Head of Occupational Health (CSL0446) in the subject title.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Scale Attendant

Job ID  2549            
Location  Indianapolis, IN

Functional Area  Administration (Facility)
Department  Administration (Facility)

Position Type  Full-Time Regular
Education Required  High School Diploma/GED

Experience Required  Less than 1 year
            Relocation Provided  No

Position Description
We seek a dedicated indivudial who will monitor inbound/outbound truck activity, acquire and monitor accurate truck weights, communicate with various departments, keep accurate records of all tickets, manifests, supplies, handle special projects assigned by supervisor and any other related duties.

Position Requirements
The interested individual must have a high school diploma or equivalent coupled with PC knowledge, solid communications skills and must be flexible to work different shifts, keep accurate records of all tickets, manifest, supplies, handle special projects assigned by supervisor and any other related duties.

Apply for Scale Attendant

Tuesday, 8 May 2012

IT Specialist

Job Title:IT Specialist
Department:Department Of Veterans Affairs
Agency:Veterans Affairs, Veterans Health Administration
Job Announcement Number:KL-12-BCB-653408


$74,872.00 to $97,333.00 / Per Year


Tuesday, May 08, 2012 to Monday, May 14, 2012




Full Time - Permanent


1 vacancy(s) - Washington DC, DC United StatesView Map


United States Citizens


VacancyID: 653408 
The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.
If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).
To find out more, go to


  • You must be a U.S. citizen to apply for this job.
  • You will be subject to a background/suitability investigation.


This position is located at the Department of Veterans Affairs in Telecommunications Engineering & Design Services; Washington DC Metro Area.
Major duties and responsibilities include:
·         Plan, develop, and coordinate systems to provide assistance and guidance to users.
·         Review applications to assure compliance with regulations.
·         Serve as a problem solver and advisor providing operational support for IT central office users.
·         Discuss operating problems and procedures with IT officials and specialists.
·         Identify IT improvements and ways to provide greater effectiveness and economy of service.
·         Consult with and advise IT Specialists in other specialty areas within It and experts in the Administration and Staff Offices to develop resolution plans.
·         Recommend new and problem resolution methodologies.
·         Develop and maintain standards and procedures relating to hardware/software.
·         Resolve problems and conflicts with occasionally uncooperative vendors when procured items do not meet prescribed specifications.
·         Serve as a troubleshooter for operating system software problems and application interfacing problems.
·         Investigate frequency of significant transmission/communication software problems.
·         Interpret and explain IT customer support regulations, policies, and directives.
·         Exercise property accountability for IT equipment and the tracking documentation/location.
·         Develop and maintain databases to track the assignment, utilization, and movement of the IT equipment.
Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM. No compressed schedule available; Telework may be available upon supervisory approval.


GS-12: One year of specialized experience equivalent to the GS-11 level AND also IT-related experience demonstrating each of the four competencies listed below.
Specialized Experience: Operating IT systems and equipment software, conducting customer support/help desk functions, and configuring software telephony programs.
The four required competencies are: 
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:
  1. Plan and implement customer support services covering central office equipment, software, systems, interface, and networks.
  2. Develop plans for installing, configuring, troubleshooting, and maintaining user IT equipment and software.
  3. Review installed systems and diagnose problems encountered in the use of the systems.
  4. Plan, coordinate, implement, and provide training to system users on new or changed operating systems, hardware, software, and the application of information assurance and security policies and guidelines.
  5. Plan and accomplish broad based studies to determine current and future use of IT equipment, methods, and upgrading outdated equipment and coordinate the acquisition for new equipment.
PHYSICAL REQUIREMENTS: Duties may require lifting and carrying computer equipment such as monitors and equipment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.  WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.  If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Please refer to this checklist to ensure proper accreditation and for foreign education requirements.
Veteran's Preference:
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.
Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference," (go to and required documentation with your application materials. For more information on Veterans' Preference, please visit


Applicants will be ranked based on four quality groups, as follows:
  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group.  Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group.  Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group.  The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview.  The remaining groups may be referred based on the number of applicants available.


VA offers a comprehensive benefits package.  This link provides an overview of the benefits currently offered:
The Federal Government has special appointing authorities for persons with qualifying disabilities (go to   For additional information on these, and other special appointing authorities, refer to this checklist or contact the hiring Human Resources Management Service at: Austin Human Resources Center
1615 Woodward Street
Austin , TX 78772


VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.


To apply for this position, you must provide a complete application (See "Required Documents" section below).  The complete Application package must be submitted by 11:59 PM (EST) on Monday, May 14, 2012.
To begin the process, click the Apply Online button on the right side of this screen to create an account or log in to your existing USAJOBS account.  Be sure to upload the required documents before you submit your application.  Please ensure you click the Submit My Answers button at the end of the process.  Mailed/emailed applications will not be accepted.
Note: To change or update your application, simply reapply through My USAJOBS, before the closing date.  To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position.
If you cannot apply online:
  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: .
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.
To fax supporting documents you are unable to upload:
  1. Complete this cover page using the following Vacancy ID: 653408.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.


The following documents are required:
  1. Resume
  2. Responses to the Occupational Questionnaire
  3. Other documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), ICTAP/CTAP documentation (for well-qualified, displaced Federal employees), or documentation to support Veterans Preference claims.  You will not be contacted for additional information.


VHA Nationwide DEU
Phone: (501)257-4134
Fax: (478)757-3144
Agency Information:
VHA DEU Little Rock
Thank You, AR
Fax: (478)757-3144


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

Source of ths job pst is Click HERE