Computer Operator
Ref 0320Location Nairn
Department IOS
Role Overview:
Role Requirements:
To work within a secure Data Centre providing services to clients utilising a variety of technologies including MVS, Fujitsu, HP, Tandem and other environments.
SC security clearance will be obtained if not already cleared.
Working Pattern:
Full time / permanent / 12 hour shifts / 24x7x365
Key Responsibilities:
• Monitoring Tandem, Fujitsu, IBM Mainframe, UNIX, Wintel systems as per schedules and task lists
• Addressing job failures using recovery documentation and by invoking callout to both internal and client support teams in consultation with the Shift Leader
• Run client workloads to schedule, completing checklists to confirm progress
• Incident management of high priority calls
• Reacting to alerts raised by Unicenter
• Ensuring deadlines for SLAs are met
• Utilisation of the internal change and problem management systems
• Fully understand all Operational documentation
• Act as liaison point for all clients Out of Hours
• Complete and distribute status reports for workloads assigned
• Input and monitor client batch schedules including on-line processes and/or automation tools
• Under guidance Load or IPL on-line services as requested by schedules or support teams
• Take appropriate actions when error conditions, overruns, hardware failures or unforeseen events occur including calling out the appropriate support or maintenance staff
• Record all error conditions, overruns, unforeseen events and third party contacts in the appropriate Problem Management system
• Liaise with the relevant Data Centre Media teams regarding loading / unloading of media according to console prompts or scheduled requirements in a timely manner
• At the end of each shift, conduct a handover to the incoming shift. Ensure that the current status of the schedule and any ongoing problems are clearly understood
• Out of office hours, Service Desk calls from customers may be routed to the team. Ensure that these are handled professionally, both in the manner in which the call is answered and in the recording in the Problem Management System
• Suggest improvements to systems, procedures and processes: in the first instance this should be to the Shift Leader, it should then be followed up by means of Procedure amendment forms.
Technologies Used:
• Tandem
• Fujitsu
• IBM Mainframe
• UNIX
• Wintel
Person Specification:
Essential:
• Delivery of Services to SLA targets
• Accurate recording of progress through schedules
• Timely and accurate Problem Management System recording
• Basic knowledge of the operating systems
• Familiarity with problem and change control systems
Desirable:
• N/A
Personal Qualities:
Essential:
• Strong communication skills
• Flexibility
• Adaptability
• Initiative
• An ability to work as part of a team
• Attention to detail
• Ability to work to deadlines
N.B -Infrastructure T's & C's will apply upon successful appointment to this role.
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