Computer Operator

Date : 21 September, 2012

Job Title:   Computer Operator

Pay Grade:   3

Pay Band Min / Max:    -

Position Number:   045858

Department / Hospital:   PSYCHIATRY & BEHAVIORAL SCIENCES: CENTER ON AGING-FACULTY

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.

The Center on Aging has an opportunity available for a Computer Operator. The individual will provide programming assistance in the development of applications for laboratory and field studies. Involve in different aspects of the development and implementation of web-based and mobile technologies related to Center projects. Assist in development and implementation of data collection and management applications, providing critical assistance to the data management infrastructure for Center projects.

Assist in programming tasks for Center on Aging studies. Assist with data acquisition and control activities, including the development of electronic forms, data management applications, and data reporting applications. Configure desktop and server software and applications as required.

High School Diploma or equivalent with one year experience in programming and application development is required. Some college in computer science or a related discipline is preferred. Experience with web programming (html, php, SQL, javascript etc.) is required. Experience with configuring and maintaining IIS is also required.

Applicant must also have experience programming in java and Microsoft Visual Studio. Experience with Microsoft Office applications (Word, Excel, Access etc.) is required. Any appropriate combination of education, certifications, and/or relevant experience will be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Apply for Computer operator

Computer Operator wanted

Date: 20 July 2012

Computer Operator

Ref 0320
Location Nairn
Department IOS


Role Overview:
Role Requirements:
To work within a secure Data Centre providing services to clients utilising a variety of technologies including MVS, Fujitsu, HP, Tandem and other environments.
SC security clearance will be obtained if not already cleared.

Working Pattern:
Full time / permanent / 12 hour shifts / 24x7x365

Key Responsibilities:
• Monitoring Tandem, Fujitsu, IBM Mainframe, UNIX, Wintel systems as per schedules and task lists
• Addressing job failures using recovery documentation and by invoking callout to both internal and client support teams in consultation with the Shift Leader
• Run client workloads to schedule, completing checklists to confirm progress
• Incident management of high priority calls
• Reacting to alerts raised by Unicenter
• Ensuring deadlines for SLAs are met
• Utilisation of the internal change and problem management systems
• Fully understand all Operational documentation
• Act as liaison point for all clients Out of Hours
• Complete and distribute status reports for workloads assigned
• Input and monitor client batch schedules including on-line processes and/or automation tools
• Under guidance Load or IPL on-line services as requested by schedules or support teams
• Take appropriate actions when error conditions, overruns, hardware failures or unforeseen events occur including calling out the appropriate support or maintenance staff
• Record all error conditions, overruns, unforeseen events and third party contacts in the appropriate Problem Management system
• Liaise with the relevant Data Centre Media teams regarding loading / unloading of media according to console prompts or scheduled requirements in a timely manner
• At the end of each shift, conduct a handover to the incoming shift. Ensure that the current status of the schedule and any ongoing problems are clearly understood
• Out of office hours, Service Desk calls from customers may be routed to the team. Ensure that these are handled professionally, both in the manner in which the call is answered and in the recording in the Problem Management System
• Suggest improvements to systems, procedures and processes: in the first instance this should be to the Shift Leader, it should then be followed up by means of Procedure amendment forms.

 
Technologies Used:
• Tandem
• Fujitsu
• IBM Mainframe
• UNIX
• Wintel

Person Specification:
Essential:
• Delivery of Services to SLA targets
• Accurate recording of progress through schedules
• Timely and accurate Problem Management System recording
• Basic knowledge of the operating systems
• Familiarity with problem and change control systems
Desirable:
• N/A

Personal Qualities:
Essential:
• Strong communication skills
• Flexibility
• Adaptability
• Initiative
• An ability to work as part of a team
• Attention to detail
• Ability to work to deadlines

N.B -Infrastructure T's & C's will apply upon successful appointment to this role. 
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