IT Data Center Outsourcing Manager

IT Data Center Outsourcing Manager

Job Location US-IL-Downers Grove

Overview:

Our mission is to be our customers’ expert partner in managed services and consulting solutions across the global business supply chain, delivering value and growth from source to consumer. We reach beyond categories, industries, technologies and suppliers to leverage our expertise in an unbiased and impartial approach that is focused solely on our customers’ needs. 

Today some of the world’s most respected brands rely on our packaging expertise, marketing and business analytics, supply chain services, promotions management know-how, and recycling and waste solutions to deliver a competitive advantage for their business and an unshakeable respect for their corporate and environmental program impacts.

Responsibilities:

The Data Center Outsourcing Manager in this role will ensure data center services from our most critical strategic vendor are delivered with highest quality, consistency, and in a timely manner. The manager in this position is an individual contributor who will develop and execute governance, performance management, and quality control processes to ensure vendor deliverables meet the service level agreements. Additional responsibilities:

Oversee consistent delivery of vendor services

Ensure the vendor is properly executing day-to-day monitoring, security reviews, back-ups, incident management, problem management, and change management

Establish and develop plans to meet long-term strategic goals and objectives for the vendor 

Measure and manage vendor performance according to contractual obligations

Advocate on behalf of internal engineers with the vendor's service delivery teams

Understand and clearly communicate goals, objectives, and requirements of IT and internal business within the organization and with the vendor

Ensure effective business relationships internally and externally

Act as counterpart to the vendor's service delivery manager and the vendor's full-service delivery team

Design and implement business processes that improve day-to-day delivery

Ensure proactive communication with the vendor to receive recommendations for appropriate new technologies, and aligning service delivery with business objectives

Job Requirements:

Bachelor's degree or equivalent experience

6+ years' experience in IT (or similar environment) in roles of increasing responsibility and demonstrated leadership

4+ years' experience with service delivery management, vendor management, and/or customer service management or experience managing a large supplier base

Experience with process design and implementation

ITIL Foundations certification or familiarity

Demonstrated career experience building and managing highly effective relationships

Experience driving change in an organization through communication, leadership, and influencing without managerial authority

Process design, improvement, and management

Outstanding verbal and written communication

Analytical with experience providing reports to team members and stakeholders

Experience measuring and managing SLAs

MS Office experience (Excel)

Benefits

HAVI Global Solutions provides comprehensive benefits offerings to all full-time employees starting on day one. Our benefits include options for medical and dental insurance, 401(k) plan with Company matching provision, profit sharing, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits (including discounts on products & services), employee assistance program, and disability insurance.

Exciting Challenges Await You at HAVI Global Solutions

Part of our philosophy and approach to business success is to continuously reinvest in our tools, technology, and people. Our employees are offered competitive pay and benefits, along with the ability to work flexibly in order to meet their personal and career goals. We leverage comprehensive training and development programs as well as a variety of networking opportunities to accelerate their growth. 

At HAVI Global Solutions you will find yourself surrounded by professionals who are diverse in thought and collaborative in their approach to achieving business results.

We are proud to be an equal opportunity employer.click to apply

IT Manager

IT Manager

Job Type : Permanent
Location: London, Greater London
Start Date: ASAP
Duration: Permanent
Salary: 20% bonus
Ref No:228482-VAC-100001
Date Advertised: 31 May 2013


IT Manager - £50-55k - Central London - ASAP Start

4 KEY POINTS

• Technical depth is important i.e. the IT Manager needs to be able to work with and even at times lead the Senior System Administrator in the design and delivery of infrastructure changes and hosted solutions.
• Ideally the IT Manager will come from SME company background. With the ability to manage and at times be able to go into the technical depth as this role will be broad and varied. We are not looking for someone that will always expect their technical specialist to lead the technical work.
• To be successful at CV selection you need to emphasise IT management and people management skills and your technical skills, specifically around building an IT infrastructure, implementing hosted solutions, security (firewalls configuration, 27001), datacentre configuration and software integration/management.
• Have the drive to develop the IT strategy for an organisation that delivers £multi-million IT projects for their clients. You need strategic vision - big picture thinking - be able to engage with stakeholders up to board level

The IT Manager will be accountable for leading on the management and delivery of IT services with the support of an IT team. The key focus of the role is to:

• Develop, and Implement the IT strategy, to deliver a high quality of service to clients and internal users, this includes Business continuity planning BCP, Disaster recovery, security management (processes in line with ISO27001) and seamless delivery of services (both internal and to clients),
• Manage key internal and external stakeholder relationships,
• Effectively manage, mentor and develop the IT team,
• Proactively manage sub-contractor relationships,
• Control the IT budget,
• Promote and communicate the strategic direction of IT to the business,
• Prepare, monitor, track and co-ordinate delivery of all IT projects, reporting on progress ,
• Liaise with Department Heads to understand business requirements, feed into IT related tender opportunities and IT project plan,
• Lead on IT client delivery solutions, (scoping, manage and completion within time frames and budgets)
• Lead the IT team to develop client services with the view to building capacity to take on more projects
• Hold regular IT Project Board meetings, sharing proposed initiatives, challenges, risks and other strategic considerations with the Management Team

KEY REQUIREMENTS:

* Strong project and programme management skills,
* Team management
* Stakeholder management
* Strategic thinking
* Strategy creation
* Experience of cost and budget control
* Extensive knowledge of enterprise Infrastructure systems and hosting solutions, database tools and application - SQL, Internal, client hosted infrastructure and systems/software administration i.e. Microsoft technologies, VMware, and Security. Business continuity planning BCP, Disaster recovery, DR, and security management
* A clear understanding of the security and data recovery needs of a small-medium company with multiple sites and sensitive information (Firewalls, Backup, Virus Protection)
* MCSA, MCSE preferred

KEY WORDS

IT Manager, IT delivery, IT strategy, enterprise, Infrastructure, Business continuity planning, BCP, Disaster recovery, DR, security management, Project manager, Project management, programme manager, programme management, Head of IT, Director or IT, IT Director,

If you are interested in this position, APPLY NOW! Please forward your CV with a covering letter outlining your relevant experience and day rate details. Alternatively, contact Clare Pearson on 01270 621 193 for more details.

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IT Service Specialist

IT Service Specialist

Head Office East Kilbride

(12 month maternity cover)

Reporting to the Service Desk Team Leader, the IT Service Specialist will be the first point of contact for all IT issues. They will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first time fix is not possible. 

Key Responsibilities: 

• Answer incoming calls from internal customers and external suppliers 
• Record, update and proactively manage Incidents and Service Requests received via phone, voice mail, email and desk side visit
• Provide initial assessment of Incidents and Service requests setting appropriate categorisation and prioritisation
• Provide initial support of incidents, ensuring appropriate analysis takes place and all required information is captured and accurately recoded
• Proactively monitor, progress and resolve incidents in line with departmental SLAs
• Escalate in a timely manner incidents where a first time fix is not possible
• Create, update and Manage Service Requests in line with internal SLAs
• Update and manage IT Deployed Assets
• Ensure internal policies are adhered to whilst dealing with incidents and SLAs
• Work with external suppliers to organise hardware deployments and hardware replacements
• Create and maintain user accounts
• Install packaged software
• Provide basic support for desktop/laptop computer systems, printers, phones, mobile devices, and other hardware
• Issue informative communication messages to the business relating to RFCs and other planned and unplanned maintenance in line with the weekly scheduled CAB meetings
• Create, maintain and organise SSG documentation to help build the support knowledge base
• Drive and manage support solutions back into the user community
• Provide key operational system verification, support and escalation.

Key Skills and Competencies:

• Strong analytical skills balanced with effective communication and excellent customer service skills
• Excellent knowledge of IT Service Management processes and procedures, specifically Incident, Problem, Change and Service Level Management
• ITIL Foundation Level certification
• Educated to degree level (preferably IT-related) or equivalent experience

Work Requirements: 

Monday to Friday 40 Hours per week; A single member of the team will also provide cover on Saturdays from 8am to 4pm on a rotational basis.

If you would like to apply for the role send you CV to recruitment@muller-wiseman.co.uk for the attention of Joanne McLaughlan and in the subject line please quote what vacancy you are applying for by close of business Friday 7th June 2013.

ONLY CANDIDATES WHO WE INTEND TO PROGRESS TO THE NEXT STAGE OF THE SELECTION PROCESS WILL RECEIVE FURTHER CONTACT FROM THE COMPANY

Apply for IT service Specialist

Computer Operator

Date : 21 September, 2012

Job Title:   Computer Operator

Pay Grade:   3

Pay Band Min / Max:    -

Position Number:   045858

Department / Hospital:   PSYCHIATRY & BEHAVIORAL SCIENCES: CENTER ON AGING-FACULTY

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.

The Center on Aging has an opportunity available for a Computer Operator. The individual will provide programming assistance in the development of applications for laboratory and field studies. Involve in different aspects of the development and implementation of web-based and mobile technologies related to Center projects. Assist in development and implementation of data collection and management applications, providing critical assistance to the data management infrastructure for Center projects.

Assist in programming tasks for Center on Aging studies. Assist with data acquisition and control activities, including the development of electronic forms, data management applications, and data reporting applications. Configure desktop and server software and applications as required.

High School Diploma or equivalent with one year experience in programming and application development is required. Some college in computer science or a related discipline is preferred. Experience with web programming (html, php, SQL, javascript etc.) is required. Experience with configuring and maintaining IIS is also required.

Applicant must also have experience programming in java and Microsoft Visual Studio. Experience with Microsoft Office applications (Word, Excel, Access etc.) is required. Any appropriate combination of education, certifications, and/or relevant experience will be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Apply for Computer operator

Senior Hardware Engineer

Senior Hardware Engineer

Engineering | San Mateo, CA

The Senior Hardware Engineer will be at the forefront of architecture, design and implementation of VSS' new generation of high-performance appliances and platforms. This individual will be part of a team developing very high performance packet processing capabilities to expand VSS Monitoring's, management, and application capabilities. You will be part of, and work closely with a team of outstanding firmware, software, QA, hardware engineers.


Responsibilities:

• Contribute to the development of our next generation product lines.
• Having deep knowledge of product development life cycle; including front end design, and backend product delivery into manufacturing
• Ability to work with other groups, including software, mechanical and quality.

Qualifications:

• B.S. degree in Electrical Engineering or equivalent work experience
• 7+ years experience in hardware design
• Must have hands on board design experience familiar with design tools including PADS, Allegro and/or Orcad
• Strong knowledge with high speed design signal integrity issues, power distribution techniques and modern processors, memories (DDR2, DDR3)
• Familiar with multicore processors, and architecture
• Knowledge of multi Gigabit serial busses like PCI-E, DDR2, DDR3, PCIe Gen1 and Gen2 protocol and physical layer
• Familiar with USB, SAS, SATA
• Comfortable with board bring up and design validation on prototypes
• Excellent verbal and written communications skills

Original Job Posted by

IT - Problem Manager

Date: 24, April 2012

IT - Problem Manager in Tampa, Florida

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 24,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.

The Problem Manager will ensure the successful execution of the Problem Management Process and the adherence to Problem Management policies. Design, implement and manage the Problem Management process and ensures that services are restored as quickly as possible.
The Problem Manager should be able to accomplish the following:
• Design, implement and manage the Problem Management process including creating and updating all Problem Management documentation.
• Conducting awareness campaigns and training on the Problem Management process
• Manage all Major Problem Analysis
• Carrying out Major Problem Reviews
• Ensure the adherence to Problem Management Process and Policies
• Assists in investigating and resolving incidents.
• Works hand in hand with the Incident Manager, other ITSM process managers, and operational managers.
• Ensures that knowledge bases are up to date and fully utilized
• Audit of the Problem Management Process to support Continual Service Improvement
• Produce management reports and information based on organizational needs
• Bachelor's Degree in CRM, or related field.
• ITIL v3 Foundations
• 15+ years of IT experience
• MS/MA in an IT field
• USSOCOM experience
• ITIL® V2 Practitioner Certification in Support and Restore (IPSR)
• or ITIL® V3 Operational Support and Analysis Intermediate Certification recommended
• Private industry IT experience


• Strong understanding of other ITSM processes
• Good knowledge of the IT supported Customer services
• Good knowledge of the IT supplied services supporting the Customer services
• Familiarity with integrated ITSM tools and applications
• Excellent knowledge of Service Desk, helpdesk, call center environments (preferably in a management role)
• Strong management skills
• Able to multitask and prioritize
• Excellent Customer Service skills
• Mentoring and leadership skills
• Ability to communicate with all levels of management
• Great communicator
• Great problem solving skills
• Out of the box thinker.
• Good understanding of business fundamentals


Additional Information


Relocation No
Security Clearance Level Top-Secret
Security Clearance Basis Sensitive Compartmented Information (SCI)
Security Clearance Polygraph None
Job ID Number 198343
Job Function Information Technology
Potential for Deployment No




APPLY FOR IT-PROBLEM MANAGER

Manager - IT

Manager - IT

Information Technology | Mumbai, India

This position will be responsible for managing internal IT infrastructure for H5AP – both Mumbai and Bangalore offices. Leading the IT team based in Mumbai, this position will also provide technical and functional assistance to H5 employees globally, working closely with H5 IT from the San Francisco office.

ROLE-SPECIFIC COMPETENCIES

Networking & Infrastructure

• Provide assessment, planning, implementation and support for IT infrastructure
• Define, implement and continually enhance network security throughout the H5 AP IT network
• Evaluate and manage ISP contracts/ negotiations/ SLAs
• Provide remote/ offsite support for office staff

Server Management & Support

• Manage H5AP corporate servers, firewall, VPNs and other appliances
• Manage IT vendors/ contracts/  licenses/ SLAs, hardware procurement, software evaluations
• Enforce and continually enhance IT security policies on H5AP Servers
• Implement automated alerts to manage IT network health and develop proactive controls

Internal Systems & Asset Management

• Manage systems backups, data backups, archiving and storage management
• Plan and assist in disaster recovery and business continuity in case of disaster/ disruptions
• Work with Customer Application Support Team to help implement internal systems, internal application deployments, server rebuilding, software installations and upgrades
• Manage administration and maintenance of desktops/ laptops/ printers/ CCTV/ Blackberry/ other such devices

Other IT Administrative Functions

• Manage ISO 27001:2005 certification and ensure compliance and adherence to ISO policies and suggested best practices
• Provide IT expertise and trouble-shooting support for IT-related issues to users at all levels in the organization. Manage Incident reporting.
• Do vulnerability /  risk assessments and audit IT functions/  assets and resolve discrepancies

Management

• Continually strive to improve IT Security across all levels within the organization
• Effectively communicate relevant IT-related information to the IT team and superiors
• Manage and coach other IT team members with timely knowledge  transfer and training  
• Identify opportunities for improvement and optimize where possible
• Continually seek opportunities to increase internal user satisfaction and optimum utilization of resources
• Keep abreast of technological advances and emerging industry best practices

QUALIFICATIONS

• BE, BTech, BSc IT or relevant diploma/ certifications (MCSE/ MCSA/ …)
• Prior work experience of 8 to 10 years
• Must have very good knowledge of Microsoft technologies including Server Operating Systems, Virtualization, Hyper-V, VLANs, MS Exchange server administration, DPM, SCOM, SCCM, WSUS, etc.
• Must have experience with managing a data center, firewalls, VPNs, DMZs, switches/ routers and other such appliances, structured cabling infrastructure, system performance monitoring and optimizations
• Must have prior experience with managing Active Directory server for user authentication, policy rights implementation
• Must have very good knowledge of anti-malware/ spam control (Microsoft Forefront Endpoint)
• Prior experience with Sonicwall firewall, UTM and VPN desirable
• Good communication skills, with strong analytical and troubleshooting skills
• Must be willing to provide 24x7 support, as and when needed

 ABOUT H5 AND H5AP

• H5 is an information retrieval firm that helps Fortune 500 corporate legal departments and leading law firms search, assess, and manage electronically stored information
• H5 finds the information clients need for litigation and investigations, compliance, and litigation readiness through a full range of advisory, document review, and litigation support services
• H5AP is a wholly owned subsidiary of H5
• H5AP was ranked by NASSCOM as one of the Top 15 Exciting Emerging Companies to Work For in 2008
• For more information please visit www.h5ap.com