Service Specialist IT Jobs in USA

Service Specialist

Date: Aug 15, 2013

Location: Pikeville, KY, US

Job Description

- Pikeville, KY---Weddington Plaza, 01393

Job Title: Service Specialist

Do you like serving customers and doing everything you can to make them happy? Do you like working in a fast and ever changing environment, with new shops, new fashion, and new technology? Do you like being a part of something that’s never been done before? Well…being a Service Specialist in the new jcp might be the position for you! Come be a part of a team that is changing the face of retail forever.

The Service Specialist’s role is to always be on the lookout for customers that need assistance or merchandise that needs to be reset. You will make jcp America’s Favorite Store.

Responsibilities

• Assists customers – You seek out customers and do whatever you can to make their experience GREAT. You listen, you help, and you make them want to come back!
• Adjusts to customer flow – You’re always on the move and making sure that you are available to provide assistance to customers or your teammates.
• Maintains product presentation – You are always making adjustments to how the merchandise is displayed after the customer has taken time to explore all of our great products!
• Replenishes products – You’ve got your finger on the pulse of the customer; you know when merchandise is getting low and you know just where to get more to ensure all of our customers have the styles and sizes they need!
• Participates in a learning environment – You’re like a sponge ready to absorb new information from your peers or training materials on our merchandise, shops or business processes.

Skills and Characteristics:

People Skills – You are outgoing and have no problem striking up a conversation with complete strangers. You like working in a team environment where you help your peers and they help you!

• Attitude – You are a “glass half- full” type of person. You can take any situation and make it a positive.
• Motivation – You have an internal drive to be fantastic. There’s no one that works harder than YOU!
• Adaptability – You are a chameleon. You can change directions on a dime. You can do something one day and do it completely differently the next without missing a beat.
• Passion for Retail – You love the retail environment. You love being on your feet, moving around, handling merchandise, and making people HAPPY!

Due to the overwhelming interest in our team member employment opportunities this Service Specialist position will always be accepting new applications to ensure we can meet our customer’s demand for a great store experience. Should your application be considered for an official opening, you will be contacted by one of the store team members for further consideration.

Nearest Major Market: Pikeville 

Job Segments: Fashion Retail, Fashion

Click to Apply

Technical Support Assistant

Technical Support Assistant 

Job Number: 393960
Location: Washington, DC
Category: Information Technology
Security Clearance Status: Eligible
Security Clearance Type: Secret
Experience Level: Internship
Travel Required: 0%
Shift: 1st
US Citizenship Required: Yes
Posting Date: 06/14/2013


Candidate will support IT staff members in configuration, deployment and support of Windows 7 workstations. Candidate will be expected to follow instructions for imaging and deploying workstations. Candidate will report to designated staff personal and report on progress, issues and resolution. Candidate will be expected to follow the deployment schedule and report progress.
Required Education:
Required Experience:
Required Skills:
- Windows 7 administration/configuration experience - Attention to detail - Ability to follow documented procedures and direction - Ability to work in a Contractor/Government team environment - Good communication skills
Preferred Skills:
- Windows workstation configuration and deployment - Experience imaging Windows clients
BAE Systems is a premier global defense and security company with approximately 100,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services.

Information Solutions, based in Reston, Virginia, is among the 10 largest IT providers to the U.S. government, serving most of the federal defense and civilian marketplace. It provides network-centric command, control, computing, and intelligence (C3I) solutions; wideband networking radio systems; information systems for the U.S. intelligence community; geospatial information services; and information technology services. Leveraging its knowledge of signals and data derived from signals, Information Solutions has attained a market-leading position in advanced information technology research, intelligence analysis and production, and geospatial exploitation software.

People are the greatest asset in any Company ... 

BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential. 

We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high performance culture. 

Apply for post of Technical Support Assistant

IT Service Specialist

IT Service Specialist

Head Office East Kilbride

(12 month maternity cover)

Reporting to the Service Desk Team Leader, the IT Service Specialist will be the first point of contact for all IT issues. They will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first time fix is not possible. 

Key Responsibilities: 

• Answer incoming calls from internal customers and external suppliers 
• Record, update and proactively manage Incidents and Service Requests received via phone, voice mail, email and desk side visit
• Provide initial assessment of Incidents and Service requests setting appropriate categorisation and prioritisation
• Provide initial support of incidents, ensuring appropriate analysis takes place and all required information is captured and accurately recoded
• Proactively monitor, progress and resolve incidents in line with departmental SLAs
• Escalate in a timely manner incidents where a first time fix is not possible
• Create, update and Manage Service Requests in line with internal SLAs
• Update and manage IT Deployed Assets
• Ensure internal policies are adhered to whilst dealing with incidents and SLAs
• Work with external suppliers to organise hardware deployments and hardware replacements
• Create and maintain user accounts
• Install packaged software
• Provide basic support for desktop/laptop computer systems, printers, phones, mobile devices, and other hardware
• Issue informative communication messages to the business relating to RFCs and other planned and unplanned maintenance in line with the weekly scheduled CAB meetings
• Create, maintain and organise SSG documentation to help build the support knowledge base
• Drive and manage support solutions back into the user community
• Provide key operational system verification, support and escalation.

Key Skills and Competencies:

• Strong analytical skills balanced with effective communication and excellent customer service skills
• Excellent knowledge of IT Service Management processes and procedures, specifically Incident, Problem, Change and Service Level Management
• ITIL Foundation Level certification
• Educated to degree level (preferably IT-related) or equivalent experience

Work Requirements: 

Monday to Friday 40 Hours per week; A single member of the team will also provide cover on Saturdays from 8am to 4pm on a rotational basis.

If you would like to apply for the role send you CV to recruitment@muller-wiseman.co.uk for the attention of Joanne McLaughlan and in the subject line please quote what vacancy you are applying for by close of business Friday 7th June 2013.

ONLY CANDIDATES WHO WE INTEND TO PROGRESS TO THE NEXT STAGE OF THE SELECTION PROCESS WILL RECEIVE FURTHER CONTACT FROM THE COMPANY

Apply for IT service Specialist