Tuesday, 3 September 2013

IT Data Center Outsourcing Manager

IT Data Center Outsourcing Manager

Job Location US-IL-Downers Grove


Our mission is to be our customers’ expert partner in managed services and consulting solutions across the global business supply chain, delivering value and growth from source to consumer. We reach beyond categories, industries, technologies and suppliers to leverage our expertise in an unbiased and impartial approach that is focused solely on our customers’ needs. 

Today some of the world’s most respected brands rely on our packaging expertise, marketing and business analytics, supply chain services, promotions management know-how, and recycling and waste solutions to deliver a competitive advantage for their business and an unshakeable respect for their corporate and environmental program impacts.


The Data Center Outsourcing Manager in this role will ensure data center services from our most critical strategic vendor are delivered with highest quality, consistency, and in a timely manner. The manager in this position is an individual contributor who will develop and execute governance, performance management, and quality control processes to ensure vendor deliverables meet the service level agreements. Additional responsibilities:
Oversee consistent delivery of vendor services

Ensure the vendor is properly executing day-to-day monitoring, security reviews, back-ups, incident management, problem management, and change management

Establish and develop plans to meet long-term strategic goals and objectives for the vendor 

Measure and manage vendor performance according to contractual obligations
Advocate on behalf of internal engineers with the vendor's service delivery teams

Understand and clearly communicate goals, objectives, and requirements of IT and internal business within the organization and with the vendor

Ensure effective business relationships internally and externally
Act as counterpart to the vendor's service delivery manager and the vendor's full-service delivery team

Design and implement business processes that improve day-to-day delivery
Ensure proactive communication with the vendor to receive recommendations for appropriate new technologies, and aligning service delivery with business objectives

Job Requirements:

Bachelor's degree or equivalent experience
6+ years' experience in IT (or similar environment) in roles of increasing responsibility and demonstrated leadership
4+ years' experience with service delivery management, vendor management, and/or customer service management or experience managing a large supplier base
Experience with process design and implementation
ITIL Foundations certification or familiarity
Demonstrated career experience building and managing highly effective relationships
Experience driving change in an organization through communication, leadership, and influencing without managerial authority
Process design, improvement, and management
Outstanding verbal and written communication
Analytical with experience providing reports to team members and stakeholders
Experience measuring and managing SLAs
MS Office experience (Excel)


HAVI Global Solutions provides comprehensive benefits offerings to all full-time employees starting on day one. Our benefits include options for medical and dental insurance, 401(k) plan with Company matching provision, profit sharing, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits (including discounts on products & services), employee assistance program, and disability insurance.

Exciting Challenges Await You at HAVI Global Solutions

Part of our philosophy and approach to business success is to continuously reinvest in our tools, technology, and people. Our employees are offered competitive pay and benefits, along with the ability to work flexibly in order to meet their personal and career goals. We leverage comprehensive training and development programs as well as a variety of networking opportunities to accelerate their growth. 

At HAVI Global Solutions you will find yourself surrounded by professionals who are diverse in thought and collaborative in their approach to achieving business results.

We are proud to be an equal opportunity employer.click to apply