Tuesday, 3 September 2013

IT Support Specialist

IT Support Specialist


Requisition ID:  11012

Position Title:  IT Support Specialist
Work Location:  TVHS
Department Number:  8311
Department Name:  Administration
Hours Bi-Weekly:  40
Shift:  Days only
Work Days:  Varies
Hours per day:  8
Work Status:  Part-time
Requirement:  Experienced

Job Description:

The Information System Analyst is an advanced technical position supporting the computer environment at CFHA and the TVRH Foundation. These activities involve all areas of information technology, including hardware, software, printing, networking and user training issues. Additionally, this position may be assigned specialized tasks or assignments consistent with the needs of the organization. Communication is a critical part of this job and the specialist must demonstrate the ability to communicate at all levels regarding specific job activities. The person in this role will be expected to provide all types and levels of support to the computer users. Routine tasks include: Set up spreadsheets, complete required data entry develop and run ad hoc reports. Troubleshoot, diagnose and repair all personal computer problems on the network encompassing workstations and printers. Assist with setup and install new workstations. Provide support and configuration for Desktop applications such as Microsoft Office suite and Outlook email client. Assume responsibility for specific Foundation functions. Serve as person On-Call & address all Foundation computer users needs Assist with set up, installation and troubleshooting of software for Foundation staff and volunteers as needed. This position requires advanced knowledge of personal computer and networking skills, and will be involved in hardware, software and networking tasks. Additionally, this position will be expected to assist in specialized tasks and project management in the Foundation. This position will also handle a wide variety of personal computer related calls, such as user set-up and administration and support of network based applications. This position requires the individual to function at a capacity to provide supervision and guidance in completion of tasks of all subordinates. This position will be expected to maintain an effective level of technical proficiency in order to meet the demands of the organization. 2 years experience in computers with Associate Degree or some college; 1 year with Bachelor’s degree. Windows, networking, printing and security configuration and maintenance. Microsoft Office, Outlook, Internet Explorer installation and support. Functional knowledge of PC configuration, installation and support.Click to apply