Thursday, 11 July 2013

Field Service Technician

Field Service Technician


Job Description

Position Purpose:

Support the API HT customer base with a physical presence in the field to assist with issues relating to our plate heat exchangers (PHE) and shell and tube (S & T) heat exchangers. 


Participates in assisting customer by direct contact with API HT equipment in the field. 
Makes recommendations regarding remedies for optimized performance (new parts, full repair, or purchase of new equipment).  Supervises tear down and repair of equipment as needed. 
When not in fieldassist with service, parts and duplicate equipment quotations, handle all mechnical PHE warranty claims, with an emphasis on timely responses and error-free execution that reflect current pricing strategies.
Follow up on customer parts quotations and initiate required action item to close the order.
Make recommendations to Engineering for product features and design changes necessary to increase overall competitiveness of the PHE and S & T product lines.
Additional responsibilities
Visit customers and Sales Representatives on site, as required, to enhance business opportunities and/or resolve outstanding warranty or performance issues.
Identify new, profitable opportunities to expand our current sales base.
Keep management aware of potential threats to the business, including those related to customer satisfaction, competitors’ activities, and general market changes.
Serve as an advocate for the customer within API HT.


Education and Experience:

Technical degree or at least 2 years of relevant experience with Shell and Tube and/or Plate & Frame Heat Exchanger required
Technical sales background highly desirable.
A strong understanding, or the ability to quickly gain a strong understanding, of current products and procedures currently in effect.

Job Success Factors:

Service the customers timely
First time problem resolution
Provide timely and accurate assistance to customers with service, parts and duplicate equipment quotations

Frequent travel required, mostly domestic, and often on short notice.