IT TECHNICIAN

Quality Control Specialist

Quality Control Specialist :




JOB DESCRIPTION:

Position Summary:

The Quality Control Specialist will be responsible to assist in the implementation of Calpine Corporation's quality related policies and procedures necessary to assure compliance with all applicable laws, rules and regulations pertaining to power boilers, pressure vessels and power piping systems, where required, at each of our operating power plant facilities.

Office Assistant

Office Assistant

Sony Corporation of America - San Diego, CA 92101

Sony Corporation of America, based in New York, NY, is the U.S. subsidiary of Sony Corporation, headquartered in Tokyo, Japan. Sony is a leading manufacturer of audio, video, communications, and information technology products for the consumer and professional markets. Its motion picture, television, computer entertainment, music and online businesses make Sony one of the most comprehensive entertainment and technology companies in the world.
Position Summary:

Electronics Engineer

Electronics Engineer

Division : El Paso, TX - Manufacturing Facility

Location : El Paso TX US 79912 7800 Trade Center

Job Type : Full Time

Career Level : Experienced (Non-Manager)

Education : Bachelor's Degree

Category : Engineering

Job Description :

2.0  Essential Functions:

Research and Development

1.         Assist with the release to production process for new products, as directed by the Engineering Mgr.

2.         Responsible for meeting the documentation criteria for product released to production.

3.         Coordinate outside resources/departments regarding information and problems in prototype construction.

4.         Work directly with the design engineers developing a design for manufacturing process (DFM).

5.         Responsible for troubleshooting and failure analysis for new circuit PCBA’s as required.

6.         Develop the PCBA and the final test procedures for new products.

7.         Coordinate the release of the new test procedures and coordinate with Design Engineering.

8.         Submit engineering change requests to improve the electrical test process on an as required basis.

9.         Reduce process related costs by 5% per annually.

Manufacturing Engineering

10.        Create ECR’s and update support documentation, as required.

11.        Ensure that all documentation is accurate and up to date related to the electrical manufacturing and test process. 

12.        Assists engineering staff in the evaluation and correction of manufacturing issues for released product.

13.        Evaluates components for product application and make recommendation if components are noncompliant.

14.        Provide engineering specific documentation support to all departments.

3.0  Additional Responsibilities:

4.0 Education, Knowledge, Skills, Training, and Experience:

1.     A Bachelor’s degree in electronics or electrical engineering (BSEE).   

2.     Computer literacy, proficient in the use of Microsoft Word and Excel.

3.     Must be able to read and interpret schematicsand specifications.

4.     Good communication skills, with the ability to interact with all levels of management.

5.     Experience in the creation of technical procedural documentation.

6.     Five years of Manufacturing related experience as an Electrical Engineer.

7.     Proficient with oscilloscope, DMM, data acquisition systems, and firmware debuggers.

5.0  Work Environment/Physical Demands: 

1.     The position required excellent verbal and communication skills. 

2.     Ability to lift up to 40 pounds.

3.     Ability to be mobile with a moderate level of walking, climbing stairs, etc.

6.0 Travel: Is

            20% Travel required

Field Engineer

Field Engineer

Job Description

JOB PURPOSE: 
The Field Engineer I will be responsible for being the first point of contact for Sanjel customers and field personnel on job site and will provide technical support on location to ensure proper job execution.  A Field Engineer I will apply knowledge and skills obtained during training and will work with one specific service line.
Responsibilities:

• Reviews job program proposal from Technical Specialist to understand treatment specifications and prepare for job.
• May assist Technical Specialists in writing job designs/proposals as needed.
• Work closely with Operations in pre-job planning; confers with Technical Specialists, Operations, and Service Line Coordinators to develop and implement job operating procedures; ensure all materials and equipment needed to perform job will be on site.
• Assist Service Line Coordinator in determining calculations for chemical additives and concentrations for treatments.
• Present job design proposals, specifications, and procedures to customer on job site.
• Foster and maintain customer relations by establishing a positive image and confidence in the quality of services by being a point of contact for questions regarding product, equipment and procedures.
• Conduct pre and post job analyses (i.e. pre-job chemical, mud and water testing, breaker tests, tank strapping; post-job information review- pressure response charts, etc).
• Assist field operations with rig-in/outs as needed.
• Provide onsite technical support for customers and Sanjel field operations team; support supervisors on location throughout all phases of job with (help with volumes, flushes, pad extensions, lengthening stages, chemical loadings, etc).
• Conduct quality control tests during job (i.e. fluid testing) to ensure proper delivery of service; make changes/corrections as required; utilize and apply sound engineering principles on the job.
• Investigate and evaluate any job difficulties and/or failures to diagnose faulty operations.
• Partner with Engineering Manager or District Engineer to recommend opportunities for improvement, and provide feedback to Technical Specialists on customer problems and needs.
• Prepare post-job reports / summaries for Technical Specialists.
• Verify job tickets before Field Operations submits them to the customer.
• Follow up with customer after service to ensure all aspects of the job were completed to expectations.
• All other duties assigned.

• 4 year degree in Petroleum Engineering or related engineering field
• 1 year field engineering experience and/or completion of Sanjel Field Engineer Training program
• Strong communication skills- verbal and written
• Strong problem solving, critical thinking, judgment and decision making skills
• Strong attention to detail
• Strong time management skills
• Ability to work a 11 days on, 3 days off schedule and availability to be on-call 24/7; travel up to 100% of the time required.
• Exceptional computer skills; must be proficient with Microsoft Office applications~ 

Apply here Requirements:

Application Developer

Job ID GBS-0431453 Job type Full-time Regular Work country India Posted 23-Dec-2011 Work city Bangalore, Chennai, Gurgaon, Kolkata, Pune Job area IT & Telecommunications (non consulting) Travel No travel Job category IT Specialist Business unit GD Job role Application Developer Job role skillset C++
Commissionable/Sales-Incentive jobs only		No

Job description
# As a Application Developer for C++ at IBM Global Business Services,you will design, develop, maintain, test and support applications utilizing the C++ language, including Borland C++, Visual C++ and use of C++ APIs. You must be very strong in C++ and C# languages in a MS windows environment.
Requirements for this position in addition to technical expertise are

• 3-5 Yrs of relevant hands on experience in projects
• Good communication and team skills

We strongly encourage you to apply if you meet the following criteria.

Join us. You will work with exceptional people from diverse backgrounds like yourself and have endless opportunities to be a part of new and innovative technology approaches. You will be on a constant learning mode with our award winning, customized professional development program so that you can build the career that you have always wanted to. IBM offers excellent benefits, work life integration programs , access to resources and diversity in its workforce so that you work at a company that you can be proud of.
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IBM Global Business Services helps clients solve complex business and technical issues. We deliver innovative business consulting, process design, systems integration, application management and design.
Our core competencies include deep business process and industry expertise, advanced analytics and research capabilities, comprehensive IT infrastructure knowledge, and the proven ability to implement enterprise solutions that deliver bottom-line business value. Join us at IBM, a leader in IT products and services

Required

• Bachelor's Degree
• English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Apply here

Quality Assurance Engineer

Quality Assurance Engineer

Cameron - Denver, CO

Cameron (NYSE:CAM) is a leading provider of flow equipment products, systems and services to worldwide oil, gas and process industries. Leveraging its global manufacturing, sales and service network, Cameron's 10 operating divisions work with drilling contactors, oil & gas producers, pipeline operators, refiners and other process owners to control, direct, adjust, process, measure and compress pressures and flows. The company generates annual bookings in excess of $4 billion with more than 12,500 employees and is headquartered in Houston, Texas.

Along with a competitive salary Cameron offers attractive benefits, including: Medical * Dental * Vision * Life Insurance * 401K Investment Plan * Profit Sharing Plan * Pension Plan * Flexible Spending Accounts * Education Reimbursement * Long-Term Disability * Short-Term Disability * Paid Holidays * Relocation Benefits (where applicable)

Cameron is the Surface Systems wellhead and tree expert that helps you continuously raise performance through our
proven technical expertise, comprehensive solutions and global manufacturing and service network. Our innovation
comes through exploring ultra high pressure and high temperature in our products.

We are currently looking for QA Engineers to help in our field operations.

Primary responsibilities
Perform regular audits of Cameron Sales and Service facilities to ensure continued compliance with Sales and Service Facility procedures.
Perform training of shop personnel on facility and Cameron procedures.
Auditing of vendors against Cameron AVL requirements.
Contract review of Contract Quality requirements for both tenders and awarded contracts
Development of new and revision of existing Quality plans and Inspection and test plans
Coordinate investigations on Field failures and Liaison with Engineering, Manufacturing, Sales and Service and Customer.
Review and evaluate inspection equipment and inspection techniques for Cameron and vendor

A technical degree from an accredited university and 5 years of related work experience or 10 years of related work experience is required. Work experience must include experience in manufacturing and inspection of machined components. Experience with oilfield related equipment is preferred. Experience in auditing and working knowledge of ISO 9001 and API Q1 as well as experience with root cause failure analysis are all very beneficial.

At Cameron, a Fortune 500 company, our employees are key to our continuous growth and we recognize their
contributions. Cameron offers competitive benefi ts, including 9% contribution to 401k , bonus plans, training
and professional development opportunities, and prides itself for promoting from within. Relocation is available.

Apply Here

IT Specialist (Network)

JOB POSTED ON:

Job Title:IT Specialist (Network)
Department:Department Of Agriculture
Agency:Agriculture, Office of the Chief Financial Officer
Job Announcement Number:NFCR-12-072-GAP

SALARY RANGE:	$59,339.00 to $89,450.00 / Per Year
OPEN PERIOD:	Tuesday, December 20, 2011 to Wednesday, January 04, 2012
SERIES & GRADE:	GS-2210-11/12
POSITION INFORMATION:	Full Time - Permanent
PROMOTION POTENTIAL: 12
DUTY LOCATIONS:	1 vacancy(s) - New Orleans, LA United StatesView Map
WHO MAY BE CONSIDERED:	United States Citizens

JOB SUMMARY:

The mission of the National Finance Center: To design, develop, implement and operate, cost-effective, financial, administrative, and management information systems and services supporting missions of the USDA and its customers.

This position is located in the Office of Chief Financial Officer, National Finance Center (OCFO/NFC), Information Technology Services Division (ITSD), Network Services Branch (NSB).

This vacancy may be used to fill additional similar positions in ITSD.

KEY REQUIREMENTS

• U.S. Citizenship or Naturalized U.S. Citizen
• Resume' and supporting documents (See How to Apply)
• Relocation expenses and recruitment incentives will NOT be paid
• Background and/or Security Investigation required

DUTIES:

The purpose of this position is to function as a technical expert and project leader of complex network communications projects.

As an IT Specialist (Network), you will be responsible for the following:

• Analyze and evaluate work concerned with integrated systems of computer programs or computer equipment.
• Develop and maintain procedures and software for reliability and integrity of the computer system data.
• Advise and provide technical consultation and guidance to IT operating and management personnel on issues related to optimization of software and hardware utilization, configuration, and new development and techniques with respect to assigned projects.
• Coordinate team efforts in accomplishing the work, directing development of overall plans, criteria, and network specifications.
• Evaluate software, hardware, and network performance using complex analysis tools in order to correct operational deficiencies.
• Oversee/perform equipment installation or relocation, testing and acceptance processes. Responds to and resolves problems with software, hardware and network management. Integrates several hardware, software, or network related services to provide an integrated network system.
• Ensures that state-of-the-art technology is maintained for all computerized resources outside of the main host computer environment.

QUALIFICATIONS REQUIRED:

At the GS-11 level: One year of specialized experience that must have been at least equivalent to the (GS-09) level of specialized work experience in the Federal service, that included experience as a Network Administrator which included responsibility for performing troubleshooting and analysis of network infrastructure deployment and configuration issues and experience defining network requirements and maintaining network infrastructure; configuring hubs, routers, and switches; analyzing network workload; monitoring network capacity and performance; diagnosing and resolving network problems; and evaluating current technology available in a variety of categories. (Note: This experience must be demonstrated on your resume/supporting documents). 

At the GS-12 level: One year of specialized experience that must have been at least equivalent to the (GS-11) level of specialized work experience in the Federal service, that included experience as a Network Administrator which included responsibility for performing troubleshooting and analysis of network infrastructure deployment and configuration issues and experience defining network requirements and maintaining network infrastructure; configuring hubs, routers, and switches; analyzing network workload; monitoring network capacity and performance; diagnosing and resolving network problems; evaluating current technology available in a variety of categories and serving as a technical expert in recommending products and services to meet a variety of needs. (Note: This experience must be demonstrated on your resume/supporting documents). 

Applicants must also have IT-related experience demonstrating each of the four competencies listed below:

1.       Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2.       Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3.       Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4.       Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

At the GS-11 level ONLY:

A Ph.D. or equivalent doctoral degree or 3 years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted for the experience requirements.

Combining Education and Experience: Combinations of successfully completed graduate education in excess of one year and experience may be used to meet total qualification requirements and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation by clicking here. All education claimed by the selected applicant will be verified before an appointment is made to this position. 

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, click here.

Candidates must meet qualification requirements within 30 days of the closing date of the announcement. All candidates' eligibility must remain active to receive further consideration throughout the employment process. Qualification standards are found in the Operating Manual of Qualifications Standards for General Schedule Positions or the X-118C, Federal Wage System, which is published by the Office of Personnel Management. You may review these operating manuals in their entirety at http://www.opm.gov/qualifications/standards/indexes/num-ndx.asp and all Federal personnel offices.

HOW YOU WILL BE EVALUATED:

Category Rating: Once the application process is complete, a review of resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you meet minimum qualifications and your application demonstrates you possess the particular competencies for this position. Eligible candidates will then be placed for selection consideration into 3 categories as described below:

1. Best-Qualified Category.   Meets the minimum qualification requirements and demonstrates experience as an expert in the field or recognized as a senior specialist, team lead, etc.
2. Well-Qualified Category.   Meets the minimum qualification requirements and demonstrates full-performance level experience based on responses to occupational questionnaire.
3. Qualified Category.   Meets the minimum qualifications and demonstrates minimum experience and/or training only based on responses to occupational questionnaire.

The category assignment is a measure of the degree in which your background matches the competencies required for this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be adjusted and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

 

---

BENEFITS:

This link provides an overview of the benefits currently offered to Federal employees.  http://www.usajobs.gov/ResourceCenter/Index/Interactive/Benefits

OTHER INFORMATION:

CTAP/ICTAP: Career Transition Assistance Program/Interagency Career Transition Assistance Program, to be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. Submit copy of RIF separation notice and/or SF-50 that documents the RIF separation action. For information on how to apply as an CTAP/ICTAP eligible please click here.

Selective Service:   If you are a male applicant born after December 31, 1959 , you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Click here for more information.

Special Hiring Authorities Documentation: If you are applying under a special hiring authority, submit a copy of proof of your eligibility.

Veterans Preference: If you are entitled to veterans preference, you should indicate the type of veterans preference you are claiming on your résumé . Your veterans preference entitlement will be verified by the employing agency.

·         For 5-point veterans preference, please provide your DD-214 Member-4 copy (Certificate of Release or Discharge from Active Duty), official statement of service from your command if you are currently on active duty, or other official documentation (e.g., copy of military orders, campaign documents as: or expeditionary award citation, etc.) that proves your military service was performed under honorable conditions.

·         For 10-point veterans preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference and the required documentation listed on the back of the SF-15 form.

·         To be eligible for a VEOA appointment, your latest discharge must be issued under honorable conditions (this means an honorable or general discharge), AND you must be either: a preference eligible (defined in title 5 U.S.C. 2108(3)), OR a veteran who substantially completed 3 or more years of active service.

Survey: In order to determine if the recruitment efforts of the Office of the Chief Financial Officer are reaching the broadest possible spectrum of America's population, we request that you complete the Demographic Information on Applicants form available by clicking here and then print and submit the form along with their application. Submission of this form is entirely voluntary and your replies on it are highly confidential.  Your completion of the form will not impact your chances of selection but will; instead, assist us in improving our recruitment efforts in the future.

Some positions within this series may require the selectee to obtain/maintain a high-level background investigation and/or security clearance. Failure to obtain/maintain the appropriate background investigation and/or security clearance may serve as the basis for termination of employment.

>>> more Details : CLICK HERE

IT Technician

IT Support Technician

Project Engineer - Stellenausschreibung

A profile of SartoriusThe Sartorius Group is an internationally leading laboratory and process technology provider covering the segments of biotechnology and mechatronics. In 2010, the technology group earned sales revenue of 659.3 million euros. Founded in 1870, the Goettingen-based company currently employs more than 4.500 persons. The major areas of activity in its biotechnology segment focus on fermentation, filtration, purification, fluid management and laboratory applications. In the mechatronics segment, the company primarily manufactures equipment and systems featuring weighing, measurement and automation technology for laboratory and industrial applications. Key Sartorius customers are from the pharmaceutical, chemical and food and beverage industries and from numerous research and educational institutes of the public sector. Sartorius has its own production facilities in Europe, Asia and America as well as sales subsidiaries and local commercial agencies in more than 110 countries.

What you can look forward to accomplishing
Major function of your position: Project management and engineering responsibilities for assigned bioprocess system projects, including scope definition, vendor management, development of P&ID’s and Major component lists and budget and delivery schedule maintenance. Perform other duties as assigned.

- Engineering specification review and interpretation for customized bioprocess equipment.
- Manage inter-company projects for systems fabricated at German manufacturing location.
- Develop P&ID, Major Component List and Vessel Specifications.
- Perform design calculations related to equipment sizing.
- Coordinate project activities between manufacturing and automation partner companies.
- Primary customer interface for all project requirements and activities.
- Manage the on-time and on-budget completion of assigned projects and customer
Preparation of Change Orders for definition of project scope changes.
- Manage project billing plans and profitability to maximize cash flow and control project costs
- Generate FAT test protocols and acceptance criteria based on standardized templates.
- Support FAT/SAT testing for custom equipment
- Field service support
- Preparation and compilation of documentation to support development of turnover package.
- Sales support for proposal development including contract review.
- Some international travel required.
- Travel less than 15%
Skills and experience that you need to bring to our company
Bachelor’s degree from a four year college in an engineering discipline. Chemical, Bioprocess or Mechanical preferred.
- Minimum of 2-5 years project management/engineering experience in the biopharmaceutical industry.
- Experience with upstream and downstream bioprocessing equipment and processes, i.e. cell culture, fermentation and filtration systems.
- Experience specifying instrumentation and process control components in a biopharmaceutical environment, i.e. sensors, valves, pumps, etc.
- Knowledge of pharmaceutical industry standards (cGMP, ASME-BPE, etc.)
Other Skills
- Ability to work proficiently with MS Office products, Microsoft Project, Visio etc.
- Ability to work with AutoCAD, AutoDesk Inventor and AutoDesk Vault Manufacturing.
- Familiarity with SAP or other MRP systems.
- Must be detail oriented with exceptional communication and interpersonal skills.
- Ability to work well in a multi-disciplinary, International team environment.
Keine Details erfasst
Kontakt 

Sartorius America
Patricia Sileo
5 Orville Drive Bohemia
11716 New York
T: +1.631.254.4249 ext. 8310
F: +1.631.254.4264 patricia.sileo@sartorius.com

Job Posted at : https://recruitingapp-609.umantis.com/Vacancies/2007/Description/2/Default?Redirect=true&

Engineer

Title: Engineer
Job ID: 953984
Start Date: 07/22/2011

Location:United States-Massachusetts-Andover

Org Marketing Statement
Pfizer Inc: Working together for a healthier world Founded in 1849, Pfizer is the world's premier biopharmaceutical company taking new approaches to better health.  We discover, develop, manufacture and deliver quality, safe and effective prescription medicines to treat and help prevent disease for both people and animals.  We also partner with healthcare providers, governments and local communities around the world to expand access to our medicines and to provide better quality health care and health system support.  At Pfizer, colleagues in more than 90 countries work every day to help people stay happier and healthier longer and to reduce the human and economic burden of disease worldwide.
Role Description
Provide engineering technical support related to the maintenance, installation, startup/commissioning, testing, and qualification of process and automated equipment and systems within a biopharmaceutical manufacturing facility.
Responsibilities
Candidate will be responsible for the design, troubleshooting and qualification of biopharmaceutical manufacturing equipment and control systems.   Work includes development of startup documents, commissioning plans, User Requirement Specification (URS), Functional Requirement Specification (FRS), Configuration Specification (CS), validation/qualification documents, execution of commissioning and qualification and assisting maintenance. The position may require equipment maintenance history review, investigation and audit support, process/component improvement project support, and reliability engineering support.
Qualifications
Candidate must have a BS/MS in chemical or mechanical engineering or relevant discipline.  Candidate must have a minimum of 5 years of experience working in a biopharmaceutical or pharmaceutical manufacturing facility. Candidate must have a working knowledge of cGMP systems and practices.  Candidate must be able to work across functional areas such as operations, maintenance, quality and regulatory.  Good communication skills, verbal and written, are required.  Must be willing to be on call or work off-shift as needed. Working knowledge with the following systems and applications is preferred: Allen-Bradley PLC Control Logix Visual Basic GE iFix and iHistorian Oracle database or SQL DH+ Control Net AutoCAD Visio MS Office Products

IT Support

Job Code: 2531

Division: SDS

Location: London, UK UK

Travel Involved: Not Specified

Job Type: Full Time

Job Level: Experienced

Education: Associates Degree or Equivalent

Skills:

Category: Information Systems

Schawk, Inc., (NYSE: SGK), is a leading provider of brand point management services, enabling companies of all sizes to connect their brands with consumers to create deeper brand affinity. With a global footprint of more than 60 offices, Schawk helps companies create compelling and consistent brand experiences by providing integrated strategic, creative and executional services across brand touchpoints. Founded in 1953, Schawk is trusted by many of the world's leading organizations to help them achieve global brand consistency.

Schawk Digital Solutions (SDS), a subsidiary of Schawk, Inc. is a leader in the development of content-centric technology and solutions. SDS serves the consumer products company, retail, pharmaceutical and media and entertainment industries with software and services that help these companies create compelling and consistent brand experiences. By aligning workflow technology with strategic business objectives, SDS products such as BLUE, MPX, MediaLink, Envision, RPM (Retail Performance Manager), and CPM (Campaign Performance Manager) empower companies to transform their graphic workflows to achieve a competitive advantage in the marketplace. Headquartered in Chicago, SDS has offices in Los Angeles, London and Singapore.

Job Summary

The Service Desk Engineer’s (SDE) objective is to provide support for the end-users of SDS applications and the server systems needed to run those applications. The SDE will evaluate the request and return issue resolution back to the requestor in a timely manner (sometimes driven by pre-defined SLA’s) and with the highest level of quality possible. The SDE will also execute project work assigned by Global Service Desk Manager, IT Manager, and/or Director of Infrastructure. The Service Desk Engineer will be evaluated primarily on how quickly they respond to end-user/IT support requests and will strive for an error-free service record


Job Responsibilities
•Incident Management – Technical Support (Primary Function)

•Provide inbound/outbound phone and email Technical Support to
users of SDS web based




•Systems/Software, partners and internal staff




•Investigate, troubleshoot and resolve client support requests
in a timely fashion or according to pre-defined SLA’s.




•Log client calls and issues into the Service Desk system in
order to manage client information




•Manage the life cycle of all assigned trouble tickets per
management communicated processes, procedures and workflows,
including the proper escalation in and out of the SDS Service Desk
team.




•Manage client support issues and escalate as required (includes
assigning, routing issue information, status tracking, resolution
communication)




•Maintain open and frequent communications with Client
Relationship Manager with regards to client activity




•Ensures that assigned trouble tickets are updated regularly
with clear and concise notes that indicate actions needed to complete
request




•Provide reports of incident management activity upon request
for both internal staff and external users.




•Will be required to receive and respond to client issues in a
timely manner to adhere to client contractual SLAs




•Provide SDS internal staff with technical/desktop support if
needed in addition to the technical/desktop support provided by
Corporate IT/Service Desk.




•Event Management – Technical Support (Primary Function)




•Use available tools to monitor system performance, security and
quality and respond immediately (depending on shift and escalation
path) to alerts when performance, security or quality monitors fail
or exceed alert thresholds




•Gather and compile detailed issue information and propose
solutions




•Will be required to skillfully and quickly resolve, escalate
and/or conduct root-cause analysis activities and follow established
SOP for Non-Conforming Product, the SOP for Unplanned Downtime, or
other SOP, work instruction or process as directed.




•Review all information available to maintain a high level of
performance, security and quality, including logs,reports, external
monitoring tools, and direct interaction with the application
interface and/or manual queries of the data




•Perform client site maintenance activities




•Will be required to receive and respond to system alerts in a
timely manner to ensure adherence with uptime requirements and
performance SLAs




•Ensure client systems are performing at optimal levels (within
established SLAs) to ensure uninterrupted business functions with the
highest level of performance, security and quality possible




•Request Management - Implementation, Upgrade and Project
Support: (Secondary Function)




•Provide IT security, software, configuration and hardware
change request services upon request, mostly from other internal SDS
departmental staff.




•Will be required to finish RFC and project work in a timely
manner according to SDS strategies and goals




•Follows the change control process and documents all changes
and procedures correctly




•Strict adherence to the documentation standards for change
control, proving a very high level of detail and accuracy in all
change control documents.




•Strict adherence to the approval mechanism required before
changes can commence




•Implements changes as needed, directed or via Change Control
without error or causing other issues




•Will be required to write and execute detailed FDA validation
style documentation for installations and




•upgrades of software




•Support upgrade planning and execution activities (i.e., client
contact/notification, IT requests, change




•control/configuration requirements, testing)




•Perform implementation and upgrade application, integration and
user acceptance testing




•Document test results as a quality record and report all
failures for appropriate resolution




•Provide IT desktop procurement requests for SDS internal
staff.




•Internal Project Support - Implementation, Upgrade and Project
Support: (Secondary Function)




•Provide work as requested for internal projects for SDS IT,
problem management, Client/Implementation




•Services, QC and Development.




•Provide support for the build process of new sites using the
Load Application




•Occasional element/file population duties




•Contributes to Product and Customization Testing




•Complete special projects as assigned




•Support implementation services, client services and user
acceptance testing for new SDS client




•implementations, upgrades and customizations, as well as
testing Schawk Digital Solution’s (SDS) new product offerings for the
SDS Development & QC Team.




•Contributes to Product and Customization Testing




•Complete special projects as assigned




•Support implementation services, client services and user
acceptance testing for new SDS client implementations, upgrades and
customizations, as well as testing Schawk Digital Solution’s (SDS)
new product offerings for the SDS Development & QC Team.




Qualifications / Requirements
•Able to provide strong interpersonal and communication
skills(written and verbal)




•Must have excellent attention to detail




•Strong analytical troubleshooting skills and the ability to own
problems through to resolution




•Able to work within diverse endironments, through all levels of
hte business and sometimes with irate customers.




•Must have strong planning ability to meet client and internal
SLA’s as well as release schedules.




•Able to work unsupervised




•Must be proactive and able to juggle multiple work streams




•Able to be calm and work well under pressure




•Able to meet targets and deadlines.




•Demonstrate a proactive approach and ability to establish and
implement robust support processes




•Able to interpret a variety of instructions and technical
information furnished in written, oral, diagram or




•schedule form.




•Must have awareness of the ITIL standards and be able to show
an appreciation of how it is used within online ticketing systems
used for Incident, Event, Request, Problem and Configuration
Management.




•Incident, Event and Request Management Services as they relate
to end-user/IT support requires knowledge in




•the following areas:




•Intel based servers – Required




•Windows 2003 – Required




•Windows 2008 - Required




•IIS 6 / 7 - Required




•MS SQL 2000 / 2005 - Required




•TCP/IP, DNS, NAT, Networking knowledge - Required




•Tomcat 5 / 6, Websphere or Weblogic (Java Virtual Machine)-
Required




•Remote Server Administration - Required




•Subversion – Desirable




•F5 - Desirable




•Java (jsp, servlet) experience – Desirable




•Code4ward Royal TS – Desirable (UK-only)




•Overland Backup Tape storage device – Desirable (UK-only)




•VMware ESX experience – Required (UK-only)




•Request Management as it relates to SDS internal staff desktop
support, or how these technologies interact with




•SDS applications.




•Dell/HP laptops and desktops




•Microsoft Office 2003 / 2007 - Required




•Windows XP, Vista, 7 - Required




•Creative Suite CS 3/4 - Desirable




•Mac OS X - Desirable




•Microsoft Visio 2003 / 2007 - Desirable




•Microsoft Project 2003 / 2007 - Desirable




•Cisco VPN - Desirable




•Snag-IT




•WinZIP - Desirable




•WebEx - Desirable




•Printers




•Scanners




•Efficient use of Microsoft Office products including the
ability to learn new software products.




Personal Performance Factors
•Integrity/Ethics - deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
•Perseverance - targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.
•Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
•Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
•Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Job Posted at (resource : https://schawk.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=2531&site_id=148 ) Apply Here