IT Systems Training & Support
Job Title:IT Coworker/Systems Training & Support
Location:Philadelphia (South Philadelphia)
Country: U.S.A.
Work Area: IT
Full Time - Part Time: Full Time
Job Type: Regular
Additional Information :
* Full time (32-40 hours/week)
* Must have night and weekend availability
* IT experience in a retail environment preferred
* Starting rate $14.49-$18.11
Job ID 163300BR
Removal Date 06/24/2013
ABOUT THE JOB Provide specialist support within the computer systems function to provide the best possible service to our customers.
YOUR ASSIGNMENT Your main tasks will include:
• Provide specialist competence within the computer systems function to maximize efficiencies across all departments to meet the identified customer demand.
• Facilitate computer systems training programs for coworkers
• Maintain high level of proficiency in store systems and PC skills and awareness of technology
• Diagnose system problems and make recommendations on resolution
• Establish good routines to ensure effective system use
• Complete general routines and ensure housekeeping is of the highest standard.
• Demonstrate a good understanding of policies, routines and procedures within your area of responsibility.
• Communicate to managers any customer issues/concerns that cannot be resolved
• Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.
YOUR PROFILE
Your knowledge, skills and experience include: COMPETENCE 2-3 years of experience in the following knowledge areas:
• Good customer service, and verbal communication skills
• Experience in a customer service or administrative environment
• Strong knowledge of computers and computer functionality with the ability to analyze and resolve PC and systems problems
Capabilities/Motivation:
Knowledge and interest in Home Furnishings
Effective verbal and written skills in the English language
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
• Ability to work independently and in groups
• Basic computer skills
• Prefer fast-paced, retail work environment
• Basic math skills
Additional Information
Work Location: Fast-paced, deadline driven, high volume retail store
Physical/Mental Demands (Essential Functions): Having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment.
• Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, climbing, lifting and wearing required IKEA uniform
GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
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