Sunday, 10 July 2011

Information Technology Specialist

Information Technology Specialist

Job Title: Information Technology Specialist
Department: Department Of Labor
Agency: Office of Assistant Secretary for Administration and Management
Sub Agency: U.S. Department of Labor
Job Announcement Number: DE-11-ATL-OASAM-105
SALARY RANGE: $59,987.00 - $93,470.00 /year

OPEN PERIOD: Friday, July 08, 2011 to Monday, July 18, 2011

SERIES & GRADE: GS-2210-11/12



DUTY LOCATIONS: Few vacancy(s) in one of the following locations: Atlanta, GA

ICTAP eligibles in the local commuting area.
Opportunities are Open! Begin a challenging career with the U.S. Department of Labor (DOL), and you will help shape the workforce of tomorrow.  DOL offers rewarding opportunities to contribute to a noble mission; to serve and protect American workers, prepare them for new and better jobs, and to ensure the safety and fairness of American workplaces.

This position is located with the U.S. Department of Labor, Office of the Assistant Secretary for Administration and Management (OASAM), Department of Safety, Technology, and Emergency Preparedness in Atlanta, GA.

As an Information Technology Specialist, he/she is tasked to analyze/perform work necessary to plan design, develop, test, implement, integrate, maintain or modify systems for solving problems in accomplishing work processes. 

The full performance level for this position is at the GS-12. 

U.S. Citizenship.
Relocation expenses will not be paid.
Requires a probationary period if the requirement has not been met.
Appointment to this position may require a background investigation.
Additional Duty Location Info:

Atlanta, GA
The incumbent erves as the OASAM Information Technology Specialist who oversees the installation, maintenance and operation of the Department's regional communications networks, both regional as well as those which are integrated with the nationwide network.

He/She assumes responsibility for providing support of system hardware and software installations; data flow capacity; etc. He/She provides oversight for the regional network servers to (1) serve and control network workflow, (2) to house and effectively execute shared software and (3) to house and effectively disseminate shared database files.

The incumbent serves as a member of the National Office Back-up Disaster Recovery Site,  Atlanta Emergency Response Team, particularly in IT infrastructure and facilities support for national and regional Continuity of Operations Plan (COOP).  In case of an emergency that requires involvement of the Atlanta OASAM and impacts the Atlanta region, the incumbent will affect IT advance preparation procedures in accordance with guidance, documentation, and direction from emergency operations staff.

He/She serves as Atlanta OASAM Technical operation specialist of the consolidated DOL computer center by performing or directing site planning, preparation, and installation of computer equipment - including network servers and other hardware, cabling, air conditioning and electrical systems, space allocations, safety, and physical security.  Coordinates site operations with serviced and co-located agencies, providing technical expertise to maintain system compatibility and connectivity and monitoring vendor performance.

The incumbent analyzes Employee Computer Network (ECN) shared-software specifications including the interpretation of training for OASAM ECN end-users. Periodically meets with users to discuss, analyze and identify automation needs and provide recommendations for automating manual processes via the use of existing software or to apply new software applications.  As required, develops software applications for the organizations serviced which requires expertise in the use of off-the- shelf software applications such as MS Word 2003, MS Excel 2003, and MS Access 2003 etc.

­The incumbent troubleshoots software problems and provides technical advice and assistance to end-users.

­He/She maintains technical expertise regarding state-of-the-art software applications used by DOL to explore future use and/or to provide orientation to users.

He/She supports the design, implementation and maintenance of a comprehensive IT security and emergency recovery/restoration system. Ensures that all standards for backup processes are established and maintained for both networked systems and individual personal computers.

­The incumbent ensures that access to databases, other computer files and hardcopy output is restricted in accordance with the Privacy Act and Department regulations. Assumes responsibility for the Information Technology internal controls program thus insuring that proper computer security is maintained.

­As assigned, performs site planning, preparation and installation of computer equipment, including, but not necessarily limited to, assessing hardware cabling, electrical requirements, network serves, air conditioning requirements, space allocations, employee safety concerns and physical security, etc. Analyzes, evaluates and makes recommendations on all requirements for modems, lines, personal computers, and related technical equipment and IT services within the Regional Office of OASAM. Assures that proposals are consistent with the Department's plans and budget constraints. Develops supplemental analyses and other supportive documentation, as appropriate.

­The incumbent evelops and provides training on various software applications and systems.

He/She provides technical advice designed to ensure initial and continuing connectivity to a wide range of geographically dispersed offices by supporting and maintaining a variety of system capabilities, e.g., name service, server integrity, etc. Serves as the principal advisor in the establishment of client agency networks by monitoring inter-regional connectivity and coordination vendor contract services.

­He/She provides continuous liaison and technical assistance to regional managers relative to regional problems, current/proposed capabilities, systems processing and enhancements which are needed to improve the effectiveness of management. Studies current systems operations and makes recommendations for improvements based upon available resources.  Conducts regional systems tests when requested by the Information Technology Center (ITC) or as required by Departmental standards. Designs audit routines to test data integrity and the reliability of information systems. Evaluates the adequacy of controls as reflected in policies and practices of the IT operation. Prepares reports, in layman's terms when applicable, which identify problems and proposed changes.

The incumbent provides oversight and direction for the daily operation of the ECN site and monitors the performance of contractors and vendors to assess conformance with contract work involving the ECN configuration and telecommunications facilities which support multiple systems. These systems use interactive personal computers, and/or gateways for on-line processing, data entry, electronic mail, files transfers, database software and word processing, etc. Assures that priority schedules are maintained and maintenance on the equipment is performed at scheduled intervals.

­Additionally, the incumbent attends meetings, conferences and serves on task forces, as assigned, provide information on current and future IT issues.  He/She prepares written reports which document the workload status of problems and provide recommendations to management for improved processes, procedures and policies for subsequent review/consideration.

The incumbent develops Regional IT training calendar, provide classes for users, review data from the training provided, and coordinate with Regional Training Officer on IT training needs.

Performs other duties as assigned.
Qualifications and Evaluations

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level in the Federal Service.  GS-9 for the GS-11 and GS-11 for the GS-12.

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Examples of qualifying experience include:

Mastery of a specialty area (e.g. applications system designs, database management, IT equipment analysis, system software design), or comprehensive knowledge of Federal ADP (i.e., the incumbent functions as a technical expert in either a specialty area or as a general data processing expert covering a wide range of technology and applications).  Specialized experience with the following system/software: COM vault tape backup system, BMC Remedy system, DRA Account and Resource Administrator software, RSA Authentication Manager Software, and Microsoft Remote Desktop, and Remote Assistance. Develops and teaches end user on Microsoft office suites products.
Education may be substituted for specialized experience as follows:

At the GS-11, a Ph.D. or equivalent doctoral degree or
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

There is no substitution of education for experience at the GS-12.
Applicants must meet all legal and regulatory requirements.  Please reference the "Required Documents" section for additional requirements.


If you meet the minimum qualification requirements for this position, you will be evaluated against the evaluation factors (competencies) noted below and will be placed into one of the following quality categories based on your responses to the vacancy questions.

Category A - Meets the basic qualification requirements for the vacancy announcement and has successful experience in the same or similar job that has demonstrated superior proficiency in applying knowledge, skill, and ability in the critical competencies for this position to work of increased levels of difficulty and complexity.
Category B - Meets the basic qualification requirements for the vacancy announcement and demonstrates satisfactory proficiency in the critical competencies for this position.
Category C - Meets the specialized experience outlined in the minimum qualifications requirements section of the vacancy announcement and demonstrates proficiency in the basic competencies required for this position.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):

Information Technology
Managing and Organizing information
Problem solving/Decision Making
Interpersonal Skills
Customer Service
Oral communication
Written communication

The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means, such as the interview process.  The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings.  It is essential that your resume provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If your responses are not adequately substantiated by your resume, the HRO will amend your responses to more accurately reflect the level of competency that is indicated by the content of your resume.  Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments such as an interview, a panel review, written test, writing sample, etc.

INFORMATION FOR ICTAP/CTAP ELIGIBLES ONLY: If you meet the eligibility requirements for special priority selection under ICTAP/CTAP you must be well-qualified for the position to receive consideration for special priority selection.  ICTAP/CTAP eligibles who are placed into Category A will be considered "well-qualified" for priority selection purposes.

Click Application of Veterans Preference for Category Rating Jobs for more information.
To preview questions please click here.
Benefits and Other Info

The Department of Labor (DOL) offers a great benefit package to eligible employees.  The benefit package includes but is not limited to health benefits, supplemental dental and vision plans, flexible spending accounts, 13 days paid sick leave per year, vacation leave and 10 paid holidays per year.  We offer a variety of employee benefit options, a family-friendly work environment, a child care subsidy program, transit subsidy program, career assistance program, health services and fitness programs, access to LifeCare, a resource and referral service and more.  Employees on Part-Time work schedules receive all of these benefits on a prorated basis.  For a comprehensive site about all federal benefits, please refer to OPM.  For specific DOL benefits information, please refer to DOL BENEFITS.

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, age, membership in an employee organization, or other non-merit factor.  Refer to these links for more information: GENERAL INFORMATION, ADDITIONAL DOCUMENTATION, SELECTIVE SERVICE REGISTRATION, PROBATIONARY PERIOD, FORMER FEDERAL EMPLOYEES


Follow the 5 steps below to apply online to a Department of Labor (DOL) vacancy.  Your application and ALL required supplemental documents must be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to be considered.  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered.

For more details, reference How To Apply Detailed Instructions.  For help, refer to the Vacancy Contact on the announcement in the "Questions about this job" section.  Save your information before the 60 MINUTE TIMEOUT or risk losing your information!

STEP 1 - Create USAJOBS Account, including Resume and Saved Documents
It is essential that your resume provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If your responses are not adequately substantiated by your resume, the HRO will amend your responses to more accurately reflect the level of competency that is indicated by the content of your resume.

STEP 2 - Answer Vacancy Questions (DOORS)
Click the Apply Online button, which is available when you search for a job on, click on the title and proceed.

STEP 3 - Submit Supplemental Documents
Submit the required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy by the close date.  For details: click How to Submit Supplemental Documentation.  If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. To avoid this, submit documents (ex. undergraduate and graduate degree transcripts) as one document. 

STEP 4 - Review Application and click Finish

STEP 5 - Edit Application as needed by 11:59 pm ET of Close Date

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Submit your documents by following the instructions provided in the "How to Apply" section or go to and click on "How To Submit Supplemental Documentation".  You are not required to submit a document if it does not apply to you.

- Veterans Documents (if applicable): In order to be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty.  If you are claiming 10-point preference eligible, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. Without this documentation, you will not receive veteran's preference.  Additional information on veterans' preference is available in the Vet's  Guide at:

- Displaced Employee Placement Documents - Only required if requesting priority consideration under ICTAP/CTAP Eligibility.

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

HR Specialist
Phone: 404-302-5872
Fax: 000-000-0000
TDD: 877-889-5627

Agency Information:
U.S. Department of Labor
Sam Nunn Center

61 Forsyth Street SW
Atlanta, GA 30303
Fax: 000-000-0000

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